Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Shoneka Taylor

New Orleans,LA

Summary

Dynamic Patient Access Representative with proven expertise at Lcmc Health in insurance verification and HIPAA compliance. Adept at enhancing patient check-in processes and fostering teamwork, while delivering exceptional customer service. Recognized for effectively managing high-pressure situations and contributing to a positive healthcare environment through strong communication and adaptability.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lcmc Health
2024 - Current
  • Learned electronic health record systems to assist in data entry tasks.
  • Adapted quickly to changing priorities within fast-paced healthcare environment.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Case Management Social Worker

Lcmc Health
2016 - 2019
  • Conducted comprehensive assessments to identify client needs and develop tailored service plans.
  • Collaborated with multidisciplinary teams to coordinate care and resources for clients.
  • Provided crisis intervention and support during critical situations, ensuring client safety and well-being.
  • Monitored client progress through regular follow-ups, adjusting service plans as necessary.
  • Educated clients on available services and rights within the social services framework.
  • Developed training materials and workshops to enhance team knowledge on case management best practices.

Patient Access Representative

Lcmc Health
2006 - 2023
  • Facilitated patient check-in processes to enhance workflow efficiency.
  • Assisted in verifying patient insurance information for accuracy.
  • Provided support in scheduling appointments and managing calendars.
  • Maintained organized records of patient interactions and services rendered.
  • Communicated effectively with patients to address inquiries and concerns.
  • Collaborated with healthcare team to streamline patient access procedures.

Education

Master of Science - Social Work

MSW COLLEGE OF SW
New Orleans, LA
05-2019

Bachelor of Science - Social Work

Southern University At New Orleans
New Orleans, LA
05-2018

Certificate of Technical Studies - First Aid/ CPR AED

Eastern College of Health Vocations Personal Care Tech
New Orleans, LA
01-1998

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Basic Knowledge of Spanish
  • NOBSW MEMBER
  • Phi Alpha Member
  • Patient check-in
  • Appointment scheduling
  • Registration and admissions

Accomplishments

2014 Honor Roll Eastern College

2015-2016 Honor Roll SUNO

2017-2019 Honor Roll SUNO

2018 Cum Lade

Certification

First Aid and CPR AED

Computer Information Systems

Self Defense

Pharmacy Tech

Personal Care Tech

EKG

Medical Asst

Languages

Spanish
Limited Working

Timeline

Patient Access Representative

Lcmc Health
2024 - Current

Case Management Social Worker

Lcmc Health
2016 - 2019

Patient Access Representative

Lcmc Health
2006 - 2023

Master of Science - Social Work

MSW COLLEGE OF SW

Bachelor of Science - Social Work

Southern University At New Orleans

Certificate of Technical Studies - First Aid/ CPR AED

Eastern College of Health Vocations Personal Care Tech

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Shoneka Taylor