Shonerika Leeks
Miami Gardens,FL
Summary
Certified Phlebotomist with 4+ year experience in blood sample testing and collection. Instrumental in performing venipuncture and injection. Seeking to use strong knowledge of phlebotomy practices to secure a challenging position as a phlebotomist. Committed to providing all patients with outstanding care and support to help improve quality of life. Proven ability to collaborate with colleagues to foster a friendly and caring environment.
Experienced client sales and services professional with demonstrated expertise in retail industries. Strong interpersonal skills and attention to detail in fast-paced, high-pressure work environments. Committed to lifelong learning and professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
Borinquen medical center
Miami, Florida
11.2021 - Current
- Collected blood samples from patients using proper phlebotomy techniques.
- Maintained accurate patient records and sample labeling protocols.
- Assisted in training new staff on phlebotomy procedures and safety standards.
- Collaborated with medical staff to coordinate patient care and testing schedules.
- Operated laboratory equipment for sample processing and analysis tasks.
- Communicated effectively with patients to alleviate anxiety during blood draws.
- Participated in quality control processes to maintain service standards and efficiency.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Maintained accurate records of collected specimens and test results.
- Performed quality control tests on collected specimens.
- Collaborated with laboratory personnel to resolve specimen issues.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Certified Phlebotomist Technician
PTCC Mobile Phlebotomist
Miami Lakes, FL
09.2020 - 01.2021
- Packaged and shipped specimens to central lab daily.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Drove to specified patient or client locations
- Organized daily work based on collection priority.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer service rep
Inktel
Miami, FL
07.2017 - 03.2019
- Responsible for servicing customers with all inquiries and retail needs.
- Process customer payments.
- Transfer calls to alternate departments.
- Assist with placement of orders, refunds, or exchanges.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer service rep
COMCAST
Ft Lauderdale , FL
04.2011 - 03.2015
- Responsible for servicing over 100 customer calls with all inquiries and retail needs.
- Respond to questions concerning customer benefits, and resolve product inquiries.
- Identify areas of sales opportunity to solicit company programs on calls.
Education
High School Diploma -
West Park High School
West Park, FLSkills
- Sharps Collection
- Medical History Taking
- Recording and labeling samples
- Venipuncture/Capillary Blood Collection
- Good Communication Skills/Compassion
- Complied with all medical standard and procedures of phlebotomy
- Sales expertise
- Call Center Operations
- Specimen labeling
- Blood collection techniques
- Patient information verification
- Infection control procedures
- Quality control testing
- Laboratory safety compliance
- Customer engagement
- Training new staff
- Effective communication
- Problem solving
- Time management
- Sample labeling
- Proper labeling
- Butterfly needle technique
- Specimen preparation
- HIPAA
- Pediatric phlebotomy
- Order of draw
- Blood component separation
- Communication
- Blood culture collection
- Venipuncture
- Multi-sample collection
- Geriatric phlebotomy
- Blood collection
- Sample storage
- HIPAA compliance
Certification
- Steri-Safe Annual HIPPA
- Biohazardous Waste
- First Aid/CPR
- HIV/AIDS 501
- Fundamentals of blood-borne pathogens (P.A.C.E)
- Fundamentals of centrifuge safety (P.A.C.E)
- Adult blood culture collection
Skills
- High-energy attitude
- Problem-solving abilities
- Retail sales customer service
- Documentation and Recordkeeping
References
Saira Otero - Manger
Borinquen Medical Center
Miami Fl
(786) 235-7020 ext.1128
Esilda Prentice -Manager
PTCC Mobile Phlebotomist
Miami Lakes
(786) 508-7749
Jose Antonio Boada-Head Nurse
Angel Ernesto Rico PA
Miami Lakes
(786) 718-7834
Timeline
Phlebotomist
Borinquen medical center
11.2021 - Current
Certified Phlebotomist Technician
PTCC Mobile Phlebotomist
09.2020 - 01.2021
Customer service rep
Inktel
07.2017 - 03.2019
Customer service rep
COMCAST
04.2011 - 03.2015
High School Diploma -
West Park High School