Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Shoney Alexander

Gadsden,AL

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software]. Organized Patient Service Representative with [30] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Quest Diagnostics
08.2009 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Electronic MedStar to schedule appointments.

Patient Care Technician

Laboratory Corp Of America
10.2003 - 08.2010
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within a clinical environment.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

Associate of Applied Science - Medical Assisting

Fortis College - Phoenix
Marietta, GA

Skills

  • Clinical Staff Management
  • Patient Appointment Management
  • Reminder Calls
  • Atrial Fibrillation
  • Medical Insurance

Certification

  • Certified Medical Assistant

Timeline

Patient Service Representative

Quest Diagnostics
08.2009 - Current

Patient Care Technician

Laboratory Corp Of America
10.2003 - 08.2010

Associate of Applied Science - Medical Assisting

Fortis College - Phoenix

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Shoney Alexander