Shonn Cournyer
Crossroads,TX
Summary
Goal-oriented Sales Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 14 years of experience utilizing consultative sales methods to develop new business. High Level and recognized producer, Averaged $4.3M in closed loan volume MoM past 24 months. Goal driven and self managed by KPI's to continually improve performance. Energetic professional with expertise in mortgage banking, loan origination. Proficient in Microsoft Office Suite, Encompass, Sales Force, Velocify and a variety of other loan origination and CRM software's. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
21
21
years of professional experience
Work History
Licensed Mortgage Professional
Mr. Cooper Mortgage
Lewisville, TX
10.2021 - Current
- Working in High Volume call center as consumer direct Mortgage Professional.
- Closed on average 16 MoM/ $3.8M sales monthly
- Managed large pipeline utilizing CRM, LOS, effective e-mail, text, and telephone communications to reduce fallout and maximize closings and reduce fallout
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy homeowner and borrower needs.
Mortgage Loan Originator
SoFi
Frisco, TX
07.2020 - 10.2021
- Worked in high volume inside sales capacity, averaged 16-24 loans closed MoM for approximately $5.0M in monthly sales volume
- Managed large pipeline utilizing CRM, LOS, effective e-mail, Text, telephone communications to reduce fallout and maximize closings
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Extensive background in financial analysis of complicated and complex income streams.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Sales Manager, Mortgage Loan Originator
Homebridge Financial
Aledo, TX
02.2020 - 07.2020
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collaborated with Real Estate sales agents, financial planners, and accountants to attract clients and enhance beneficial partnerships.
- Mapped current business and operational processes and recommended areas for improvement.
Senior Loan Officer
Cardinal Financial
Addison, TX
07.2019 - 02.2020
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to the underwriter for validation and stipulations.
- Increased market area professional relationships and sales by over 200%
Loan Officer - Consumer Direct
Caliber Home Loans
Irving, TX
10.2018 - 07.2019
- Loan Officer in Direct to Consumer call center.
- Manage and take high volume of incoming leads and phone calls effectively.
- Take complete and accurate 1003 applications, obtain AUS approvals, retrieve required documentation from clients
- Good working knowledge of Conventional, High Balance, Jumbo, FHA, VA guidelines (refinance, Streamline & IRRRL
- Award Winner & Recognized as a Top Producer
Loan Originator
Movement Mortgage
Carlsbad, CA
02.2017 - 02.2018
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Advised clients on mortgage, education and personal loans.
Licensed Mortgage Loan Originator & Sales Manager
Sierra Pacific Mortgage
San Clemente, CA
06.2016 - 02.2017
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Monitored pipelines to track and log the status of loans.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Explained very technical financial information to applicants in easy to understand language.
- Produced contracts, reports, letters, and proposals for clients.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
Fire Apparatus Engineer Paramedic
CALFIRE State Of California
Statewide Position, CA
04.2012 - 01.2016
- Responded to fire alarms and extinguished fires.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
Fire Fighter ,Engine Operator, Training Officer
Shasta County Fire Department
Palo Cedro, CA
03.2004 - 04.2012
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Fire & EMS Instructor
- Responded to emergency medical calls to perform lifesaving interventions and other emergency medical services.
- Evaluated situation at emergencies to determine and execute most effective methods for saving life and property.
- Instruct and participated in Live Fire training exercises and in-class training to improve fire behavior and extinguishment knowledge to mitigate risks to personnel
Mortgage Loan Officer / Branch Manager
First Priority Financial
Palo Cedro, CA
07.2006 - 05.2008
- Performed All aspects of mortgage loan origination, business administration financial tasks to guarantee five-star service for clients.
- Hired, trained,and managed mortgage brokerage operation with up 12 loan officers and staff
Private Mortgage Banker
Wells Fargo Bank
Redding, CA
01.2005 - 06.2006
- Operated as loan officer with loan decisioning authority.
- Underwrote and reviewed loan files and updated them to match current guidelines.
- Implemented sales strategies that established relationships with realtors and CPAs, Branch personnel
- Explained very technical financial information to applicants in easy-to-understand language.
- Supervised loan personnel and motivated them to maintain customer service and performance standards.
- Assisted clients with improving financial health by counseling them on issues such as excessive spending and borrowing.
Education
Graduated With Certificate - Paramedicine
College of The Siskiyous
Weed, CA10.2008
Police Academy - Graduated #2 In Class Of 34 - Admin Justice
Napa Valley College
Napa, CA02.1993
Skills
- Sales Leadership, Coaching, and Mentoring
- Sales Solicitation
- Staff performance evaluations
- Structure training curriculum, develop course materials, and learning aids
- Microsoft Software, Encompass, Velocify, Salesforce Proficiency
- Sales Team Collaboration
- High volume outbound Calling,
- Establish, monitor, and review KPIs essential for optimum performance
- Marketing potential referral partners, and customers through social media, LinkedIn, and Trade Shows
Timeline
Licensed Mortgage Professional
Mr. Cooper Mortgage
10.2021 - Current
Mortgage Loan Originator
SoFi
07.2020 - 10.2021
Sales Manager, Mortgage Loan Originator
Homebridge Financial
02.2020 - 07.2020
Senior Loan Officer
Cardinal Financial
07.2019 - 02.2020
Loan Officer - Consumer Direct
Caliber Home Loans
10.2018 - 07.2019
Loan Originator
Movement Mortgage
02.2017 - 02.2018
Licensed Mortgage Loan Originator & Sales Manager
Sierra Pacific Mortgage
06.2016 - 02.2017
Fire Apparatus Engineer Paramedic
CALFIRE State Of California
04.2012 - 01.2016
Mortgage Loan Officer / Branch Manager
First Priority Financial
07.2006 - 05.2008
Private Mortgage Banker
Wells Fargo Bank
01.2005 - 06.2006
Fire Fighter ,Engine Operator, Training Officer
Shasta County Fire Department
03.2004 - 04.2012
Graduated With Certificate - Paramedicine
College of The Siskiyous
Police Academy - Graduated #2 In Class Of 34 - Admin Justice
Napa Valley College
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