Shonna Auld

I am writing to express my interest in a position within your organization that aligns with my background in technology, networking, and design. As a Bachelor of Technology in Applied Design, Computer Networking graduate and a current student in Information Technology and Applications Development, I bring a unique blend of creative, technical, and analytical skills that would be an asset to your team. With over seven years of experience in the communications and customer support industry, I have developed strong problem-solving skills, technical troubleshooting expertise, and the ability to convey complex concepts clearly to both technical and non-technical audiences. During my time at AT&T, I supported large-scale operations-processing customer data requests, managing escalations as a Tier 2 expert, and preparing analytical reports for senior management. These experiences honed my attention to detail, adaptability, and communication skills in high-demand environments. In addition to my professional experience, I have a passion for innovation and technology. As part of an academic project, I contributed to the development and patenting of a wearable sensor device designed to assist vision-impaired animals-an experience that allowed me to apply design thinking, development, and problem-solving beyond the classroom. My technical foundation includes Windows and Linux Administration, Cisco Networking, and Multimedia Design, as well as proficiency in Microsoft Office, content management systems, and digital branding tools. I thrive in collaborative environments where I can contribute both creatively and technically to meaningful projects. I am eager to bring my skills and experience to a team that values innovation and technical excellence. I welcome the opportunity to discuss how my background aligns with your organization's goals. Thank you for your time and consideration-I look forward to speaking with you soon.