Shonna Rightnowar
Colorado Springs,CO
Summary
Hardworking employee enthusiastic about learning Health administration field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Sales Consultant
Scentsy
Colorado Springs, CO
11.2021 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Sales Associate
Walgreens
Colorado Springs, CO
09.2004 - 07.2008
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
CNA
Penrose Hospital (Rhab Floor)
Colorado Springs, CO
07.2003 - 09.2004
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Switchboard Operator
MCI Telecommunications
Colorado Springs, CO
05.2001 - 07.2003
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Switchboard Operator/Tag and Title Clerk
Phil Long Ford
Colorado Springs, CO
04.1999 - 05.2001
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Streamlined tag and title processing by implementing efficient organizational systems.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
Sales Associate
Walgreens
Colorado Springs, CO
01.1997 - 04.1999
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Master of Health Administration - Health Administration
University of Phoenix
Tempe, AZ03.2017
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2014
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ04.2011
High School Diploma -
Coronado High School
Colorado Springs, CO05.1999
Skills
- Product and Service Knowledge
- Community Networking
- Sales Strategies
- Prospecting Skills
- Online Marketing
- Active listening
- Strong communication
- Product knowledge
- Customer service
- Team collaboration
- Electronic Charting
- Direct Patient Care
- Documenting Behaviors
Timeline
Sales Consultant
Scentsy
11.2021 - Current
Sales Associate
Walgreens
09.2004 - 07.2008
CNA
Penrose Hospital (Rhab Floor)
07.2003 - 09.2004
Switchboard Operator
MCI Telecommunications
05.2001 - 07.2003
Switchboard Operator/Tag and Title Clerk
Phil Long Ford
04.1999 - 05.2001
Sales Associate
Walgreens
01.1997 - 04.1999
Master of Health Administration - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Health Administration
University of Phoenix
High School Diploma -
Coronado High School