Shonna Smith
New Orleans,LA
Summary
Versatile and dedicated Medical Assistant with a proven track record at Crescent Care Health and Wellness Center, adept in HIPAA compliance and patient scheduling. Excelled in creating efficient, safe clinical environments and enhancing patient care through direct patient service and meticulous medical documentation. Demonstrated exceptional customer service and teamwork, significantly improving patient satisfaction and operational workflow.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Crescent Care Health and Wellness Center
01.2019 - 07.2024
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Prep Cook
New Orleans Catering
01.2015 - 01.2019
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Medical Assistant
Medical Center of Gentilly
06.2014 - 10.2014
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Deputy Sheriff
Orleans Parish Sheriff's Office
10.2009 - 01.2012
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Provided security at various community events, ensuring a safe environment for attendees.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
Shift Manager
Mc Donalds
03.2008 - 07.2009
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
L.E.Rabouin High
New Orleans, LA05-2002
No Degree - Medical Assistant
Eastern Vocational College
Harahan La05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Direct patient care
Languages
English
Full Professional
Timeline
Medical Assistant
Crescent Care Health and Wellness Center
01.2019 - 07.2024
Prep Cook
New Orleans Catering
01.2015 - 01.2019
Medical Assistant
Medical Center of Gentilly
06.2014 - 10.2014
Deputy Sheriff
Orleans Parish Sheriff's Office
10.2009 - 01.2012
Shift Manager
Mc Donalds
03.2008 - 07.2009
High School Diploma -
L.E.Rabouin High
No Degree - Medical Assistant
Eastern Vocational College
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