Shonnette Lancaster
Brooklyn,NY
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with colleagues and clients alike, in order the insure the be results possible.
Overview
11
11
years of professional experience
Work History
Security Officer
Kingsbrook Jewish Medical Center
05.2021 - 11.2023
- Greeted guests in a professional and courteous manner to create a welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to maintain a safe environment for employees and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and/or injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers on duty.
- Kept detailed logs of all emergency and non-emergency calls.
Intern
Tri-Borough Home Care
01.2014 - 09.2014
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Interacted with patients professionally by phone, email or in-person to provide information and direct to desired staff members
- Trained in faxing and filing boosting operational knowledge and increase support for diverse office needs
- Ensure patient case files are error free prior to state audit
- Developed and documented fills for new incoming patients
- Prepared meeting rooms and compiled paperwork to support various departments.
Child Care
Self-Employed
01.2013 - 12.2013
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Played games and read books to young child, limiting TV and mobile device time
- Maintained effective schedule balance between rest periods, active play and instruction
Education
Associate of Arts - Social Sciences
LaGuardia Community College of The City University of New York
02.2017
Skills
- Goal oriented
- Strong verbal and written communication
- Microsoft Office Suite
- Document scanning, filing and faxing
- Writing administrative reports
- Detail oriented
- Document management
- Dispatch
- Customer service
Timeline
Security Officer
Kingsbrook Jewish Medical Center
05.2021 - 11.2023
Intern
Tri-Borough Home Care
01.2014 - 09.2014
Child Care
Self-Employed
01.2013 - 12.2013
Associate of Arts - Social Sciences
LaGuardia Community College of The City University of New York
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