Shonqua Vaughn

Provides intermediate level support, complex info on industrial packaging via telephone, email or by chat.

• Answered incoming calls, chats and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Compiled reports using Excel spreadsheets.

Serve customers on accounts and invoices, answer calls, input data, process forms, create accounts, aid staff, process payments, review images.

• Achieved high customer satisfaction by efficiently handling over 100 calls daily and processing 50 invoices weekly. Established 25 new accounts monthly.