Summary
Work History
Education
Skills
Timeline
Generic

Shontae Squalls

Minneapolis,MN

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Work History

Referral Coordinator

Mountain Park Health Center
Phoenix, AZ
06/01/20 - Current
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.

Leasing Manager

Raven
Phoenix, AZ
01/04/23 - 04/08/24
  • Received, checked and processed applications for new leases.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Provided potential tenants tours of properties.
  • Increased occupancy through dynamic marketing initiatives.
  • Reviewed agent activities to check performance and optimize approaches.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.

Shelter Advocate

Simpson Housing
Minneapolis, MN
01/02/17 - 05/30/20
  • Attended court proceedings alongside clients who are seeking restraining orders against their abusers.
  • Conducted safety planning sessions with survivors to assess risks associated with leaving an abusive partner.
  • Maintained detailed records of client interactions in accordance with agency policy.
  • Educated staff, volunteers, and community members on issues related to domestic violence and sexual assault prevention.
  • Coordinated outreach events aimed at increasing awareness of domestic violence and other forms of gender-based violence in the community.
  • Collaborated with local law enforcement to ensure that victims were safe during emergency situations.
  • Organized public events focused on raising awareness around gender-based violence prevention initiatives.
  • Liaised between survivor networks, legal aid offices, health care providers, police departments, social services agencies, and other stakeholders involved in providing services to survivors of gender-based violence.
  • Supported families in developing plans for long-term safety after leaving an abusive relationship.
  • Provided referrals to appropriate social service agencies for additional assistance or support services needed by survivors.
  • Assisted clients with filing paperwork necessary for obtaining protective orders or other legal documents.
  • Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.

Education

High School Diploma -

Roosevelt High School
Minneapolis, MN
06-2002

Skills

  • Caseload Management
  • Multi-line phone proficiency
  • Appointment Scheduling
  • Accurate Documentation
  • Insurance precertification processes
  • Medical Terminology
  • HIPAA Regulations
  • Scheduling Software
  • Database Management
  • Medical terminology knowledge
  • Referral tracking
  • Patient Scheduling
  • Prospecting
  • Organizational abilities
  • MS Office expertise
  • Insurance Verification
  • Outbound calls
  • Healthcare Systems Understanding
  • Follow-up Coordination

Timeline

Referral Coordinator

Mountain Park Health Center
06/01/20 - Current

Leasing Manager

Raven
01/04/23 - 04/08/24

Shelter Advocate

Simpson Housing
01/02/17 - 05/30/20

High School Diploma -

Roosevelt High School

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Shontae Squalls