SHONTAY BRADLEY
Greenville,NC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Overview
12
12
years of professional experience
Work History
Sales Representative
Focus
Greenville NC
03.2022 - Current
- Provided technical support for customers using the company's products or services
- Maintained accurate records of all sales and prospecting activities
- Researched competitors' products, prices, and sales techniques
- Identified opportunities for cross-selling additional products and services
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Sales Representative
Alorica
Winterville, NC
06.2015 - 04.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs
- Provided technical support for customers using the company's products or services
- Answered inquiries from prospective customers regarding features of products and services offered
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Cashier/Customer Service Representative
Walmart
Greenville, NC
09.2013 - 08.2015
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
Education
High School -
North Pitt High School
Bethel, NC06.2010
Skills
- Sales Development
- Customer Needs Assessment
- Sales closing
- Customer Service
- Upselling and Cross Selling
- Customer Relationship Building
- Strategy Development
- Technical troubleshooting
Timeline
Sales Representative
Focus
03.2022 - Current
Sales Representative
Alorica
06.2015 - 04.2021
Cashier/Customer Service Representative
Walmart
09.2013 - 08.2015
High School -
North Pitt High School