Shontay Collins

A case aide's responsibilities are multifaceted and crucial. They oversee and facilitate visits between children in foster care and their biological parents, maintaining a safe and supportive environment. Additionally, they compile accurate and detailed records for family court, and perform daily checks on company vehicles to ensure they're in good working order

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.