Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Personal Information
Timeline
Generic

Shonte Minor

Washington,USA

Summary

Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Mutli leasing Specialist

Liberty Group Apartment Staffing
Washington, DC
03.2021 - Current
  • Reviewed and ensured compliance with property seizure, storage, and disposal policies and procedures
  • Developed and implemented operational procedures aligning with leases and service contracts
  • Coordinated collection of lease payments and resolved billing or payment discrepancies
  • Monitored property and vendor financials to maintain budget accuracy and compliance
  • Prepared and organized documentation for inspections, audits, and guest service reviews
  • Collaborated with contractors and maintenance teams to ensure timely property repairs and upkeep
  • Mediated and resolved tenant, guest, or vendor disputes with professionalism and efficiency

Concierge Supervisor

A Class Concierge
Washington, DC
07.2020 - Current
  • Oversaw daily concierge operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored staff to enhance service delivery and operational efficiency.
  • Implemented process improvements, streamlining communication between departments.
  • Managed scheduling and resource allocation to optimize team performance.
  • Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests/residents.
  • Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.

Concierge

Classic Concierge
Washington, DC
03.2020 - 06.2023
  • Handling resident package distribution and amenity reservations.
  • Assisting residents with concierge duties and monitoring visitors to the building.
  • Conducting routine property checks.
  • Assisting management or contractors with department staff supervision, property events and other tasks as needed.
  • Answering phone and email inquiries from potential clients in a timely and respectful manner.
  • Greeting clients and visitors warmly and make them feel welcome and attended
  • Offering restaurant and activity recommendations and assist clients in arranging transportation and excursions
  • Receiving and redirecting mail, phone calls, packages
  • Acting as a liaison between clients and any department necessary.
  • Anticipating clients needs in order to accommodate them and provide an exceptional guest experience
  • Maintaining inventory of supplies and order new stock as needed

Shift Supervisor

&pizza
Washington, DC
11.2017 - 03.2022
  • Performing cashier duties, product assistance and cleaning.
  • Maintain labor.
  • Oversee employees.
  • Prep food
  • Adhere and abide by sanitary laws procedures
  • Secure deposit.
  • Maintain store inventory.

Education

J.D. - High school or equivalent

Luke C. Moore Academy Shs
Washington, DC
06.2006

Psychology - Master's degree

Psychology - Associate

Trinity Washington University
Washington, DC

Skills

  • CRM software
  • Property management tools
  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Microsoft Office Suite
  • Appfolio
  • Building Link/Yardi/MRI/RentCafe'/Entrata
  • Goal oriented
  • Social media marketing
  • Appointment scheduling

Additional Information

Medical Terminology

Languages

English
French
Bilingual
Multilingual

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Property Management Specialist
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Anywhere
  • Visa Status: Authorized to work in the US for any employer

Timeline

Mutli leasing Specialist

Liberty Group Apartment Staffing
03.2021 - Current

Concierge Supervisor

A Class Concierge
07.2020 - Current

Concierge

Classic Concierge
03.2020 - 06.2023

Shift Supervisor

&pizza
11.2017 - 03.2022

J.D. - High school or equivalent

Luke C. Moore Academy Shs

Psychology - Master's degree

Psychology - Associate

Trinity Washington University

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Shonte Minor