SHONTEL PETTIGREW
Department of Human Services
HOUSTON,TX
1
Certification
4
years of professional experience
Experienced emergency management and disaster recovery professional with 10+ years of experience supporting disaster response, recovery operations, case management, and field-based emergency programs. Skilled in supervising staff, coordinating fire restoration and recovery activities, conducting damage assessments, monitoring field operations, documenting project activities, and communicating with homeowners, contractors, government agencies, insurance representatives, and community partners. Experienced in managing high-priority cases, resolving grievances, maintaining confidential documentation, and ensuring services are delivered safely, efficiently, and in accordance with program requirements. Strong background in fire and disaster recovery, debris monitoring, survivor assistance, emergency shelter operations, and community recovery.
Experienced with project coordination, team leadership, and risk mitigation. Utilizes strategic planning and resource management to align projects with business objectives. Track record of fostering collaborative environments to drive project success.
Work History
Project Supervisor – Fire Restoration
2 Months- Supervise fire restoration projects from initial response through completion, ensuring work is organized, documented, and performed according to company standards and customer expectations.
- Coordinated daily activities among restoration technicians, subcontractors, property owners, insurance representatives, and other project stakeholders to ensure project alignment and timely completion.
- Review property conditions, fire damage, smoke damage, water damage, contents, and safety concerns during initial and ongoing site assessments.
- Monitored project progress, schedules, work quality, and resource allocation to meet completion requirements and uphold company standards.
- Communicate project updates, timelines, concerns, and next steps to homeowners, clients, insurance representatives, and management.
- Identify hazards and ensure appropriate safety procedures are followed at fire-damaged properties and restoration work sites.
- Assisted in developing work plans and documenting scope of work while tracking change orders and maintaining accurate project records to support efficient project execution.
- Coordinate emergency services, temporary protection, contents handling, cleaning, demolition, and repairs.
- Inspect completed work for quality, completeness, customer satisfaction, and compliance with project requirements.
- Support emergency response operations during residential and commercial fire losses.
- Coordinated and directed activities for $[Amount] project.
Case Manager / Shelter Supervisor
2 Years- Manage complex cases involving fire, eviction, displacement, domestic violence, and other housing emergencies.
- Coordinate emergency housing and temporary placement resources for individuals and families experiencing displacement.
- Coordinated emergency housing and temporary placement resources for individuals and families facing displacement, ensuring timely access to critical support.
- Managed complex cases involving fire, eviction, displacement, domestic violence, and other housing emergencies, facilitating appropriate interventions and resources.
- Coordinate with supervisors, housing providers, government agencies, community organizations, and service providers.
- Addressed client and staff grievances, resolving issues promptly to maintain a supportive and effective shelter environment.
- Address client and staff grievances and work to resolve issues in a professional and timely manner.
- Document client interactions, assessments, referrals, eligibility determinations, and dispositions in accordance with program requirements.
Emergency Management & Disaster Case Management Professional
3 Years 8 Months- Conducted disaster-related unmet-needs assessments for individuals and families affected by disasters to identify specific recovery needs.
- Develop individualized recovery plans based on survivors’ immediate and long-term needs.
- Coordinate with government agencies, nonprofit organizations, community organizations, and other recovery partners to connect survivors with available resources.
- Assisted disaster survivors in navigating applications for financial assistance, housing resources, emergency services, and various recovery programs to facilitate timely support.
- Track cases from initial assessment through resolution while identifying barriers and coordinating appropriate referrals.
- Facilitate community meetings, outreach events, and disaster recovery activities both in person and virtually.
- Identify urgent and high-risk situations and coordinate appropriate escalation and referrals.
Debris Monitor / Disaster Recovery Specialist
4 Months- Monitored disaster debris removal and recovery operations to ensure work was performed safely, efficiently, and in accordance with established procedures and contract requirements.
- Conducted field inspections, documenting debris removal activities, property conditions, work progress, and operational concerns to ensure compliance with recovery standards.
- Identified safety hazards and environmental concerns at disaster work sites, communicating corrective actions to appropriate personnel to mitigate risks.
- Coordinated with contractors, field personnel, government representatives, property owners, and stakeholders to facilitate effective recovery operations.
- Participated in daily safety briefings to discuss and address potential hazards and safety protocols. and communicate hazards, controls, and corrective actions.
- Coordinate with contractors, field personnel, government representatives, property owners, and other stakeholders during recovery operations.
- Assist with resolving operational issues and escalating complex or high-priority concerns to management.
- Maintain accurate field documentation, photographs, measurements, daily activity reports, and supporting records.
- Support emergency management operations during periods of increased disaster response and recovery activity.
Education
High School Diploma
Skills
Fire Restoration Project Supervision
Program & Field Supervision
Emergency Management
Disaster Recovery
Emergency Response Coordination
Office software proficiency
OSHA / Safety Awareness
CPR certification
Microsoft Office Suite
Word
Excel
Outlook
Data management
Certification
- Emergency Management Training
- Disaster Recovery Training
- Incident Management / Emergency Response
- Workplace Safety & Hazard Recognition
- OSHA / Safety Awareness
- Case Management
- Customer Service & Conflict Resolution
- CPR / First Aid
- Phlebotomy Certification
PROFESSIONAL STRENGTHS
- Leadership: Experienced coordinating people, resources, projects, and priorities in fast-paced emergency and restoration environments.
- Communication: Strong ability to communicate with homeowners, disaster survivors, contractors, restoration technicians, insurance representatives, staff, government agencies, and community partners.
- Problem Solving: Skilled at identifying barriers, resolving operational issues, escalating complex situations, and developing practical solutions.
- Field Operations: Experienced working in disaster-affected environments and monitoring field activities, safety concerns, documentation, project progress, and recovery operations.
- Project Management: Able to manage multiple restoration projects, cases, deadlines, personnel, and competing priorities while maintaining accurate documentation and customer communication.
TECHNOLOGY
Microsoft Office Suite | Word | Excel | Outlook | Data Entry Systems | Case Management Systems | Restoration Documentation Systems | Disaster Recovery Documentation Systems | Digital Field Reporting | Electronic Records Management
Personal Information
Title: Project Supervisor – Fire Restoration | Program Supervisor | Emergency Management | Disaster Recovery
Timeline
Project Supervisor – Fire Restoration
FIRST ON SITE
08.2026 - CurrentRead More
Debris Monitor / Disaster Recovery Specialist
TETRA TECH
08.2025 - 12.2025Read More
Case Manager / Shelter Supervisor
Department of Human Services
10.2024 - CurrentRead More
Emergency Management & Disaster Case Management Professional
Innovation Emergency Management
12.2022 - 08.2026Read More
High School Education
High School Diploma
Read More