Open To Work
Shontele Williams
Rockford,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
1992
1992
years of post-secondary education
Work History
Store Manager
Ezcorp
Rockford, IL
05.2013 - Current
- Managed daily operations to ensure efficient store functionality.
- Trained and supervised staff to enhance customer service skills.
- Implemented merchandising strategies to optimize product displays.
- Conducted inventory audits to maintain stock accuracy and availability.
- Resolved customer inquiries and complaints promptly and effectively.
- Coordinated sales promotions to drive foot traffic and engagement.
- Monitored financial performance and controlled expenses within the store budget.
- Developed staff schedules to meet operational needs and peak hours.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Education
Guilford High School
Rockford, ILSkills
- Inventory management
- Visual merchandising
- Sales strategy
- Staff training
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$65000/yr - $200000/yrTimeline
Store Manager
Ezcorp
05.2013 - Current
Guilford High School