Shontera Jennings
Hackensack,NJ
Summary
Highly self-motivated professional with a strong background in Customer Relations who thrives on getting the job done right. A self-directed, persistent and innovative problem solver for both customers. Accustomed to multiple projects, a fast pace and meeting deadlines.
Diligent Desired Position with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Children Aid and Family Service
10.2021 - 10.2023
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Front Desk Clerk
Charles His and Hers Beauty Salon
09.2017 - 10.2020
- Answered phone calls, scheduled appointments for clients
- Ordered supplies for company
- Did payroll for employees
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Customer Service Rep
Fingerhut Call Center
09.2003 - 10.2005
- Answered calls and complaints
- Assisted customer with placing orders over telephone
- Helped customer with best credit package and payment plans
Dietary Aide
Sunrise Nursing Home
12.1999 - 03.2004
- Cooked and prepared meals for patients
- Organized special diets for special patients
- Maintained a clean environment to prepare the meals
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
Bergen community college - Psychology
Bergen community college
NJSkills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
Children Aid and Family Service
10.2021 - 10.2023
Front Desk Clerk
Charles His and Hers Beauty Salon
09.2017 - 10.2020
Customer Service Rep
Fingerhut Call Center
09.2003 - 10.2005
Dietary Aide
Sunrise Nursing Home
12.1999 - 03.2004
Bergen community college - Psychology
Bergen community college
Similar Profiles
Mouna Kodya Mouna Kodya null
Volunteer at Family Aid Contribution - supported underserved children and familiesVolunteer at Family Aid Contribution - supported underserved children and families
Preanna BrooksPreanna Brooks
Administrative Assistant Intern at Los Angeles County Department Of Children And Family ServiceAdministrative Assistant Intern at Los Angeles County Department Of Children And Family Service
Britnie BassBritnie Bass
Administrative Services Manager I at Los Angeles County Department Of Children And Family ServiceAdministrative Services Manager I at Los Angeles County Department Of Children And Family Service
Olga CruzadoOlga Cruzado
CHURCH ADMINISTRATOR at ST. PAUL'S CHURCHCHURCH ADMINISTRATOR at ST. PAUL'S CHURCH
Andres LiranzoAndres Liranzo
Sales Advisor at Mercedes-BenzSales Advisor at Mercedes-Benz