Shonterica Williams
Carrollton
Summary
Hardworking Customer Service Representative with experience working with an international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Patient Enrollment Representative
Touching Hearts Senior Care
Birmingham, AL
06.2022 - Current
- Coordinated patient care plans, ensuring alignment with healthcare providers and patient needs.
- Trained new staff on care coordination protocols and best practices for optimal service delivery.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Member Services Representative
Kaiser Permanente
Beaverton, OR
09.2018 - 06.2022
- Keep administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Sales Associate
Walmart
Birmingham, AL
05.2013 - 09.2018
- Enhanced customer service experience by providing prompt assistance and resolving inquiries effectively.
- Managed inventory levels, ensuring accurate stock availability for optimal sales performance.
- Trained new team members on company policies and procedures to facilitate seamless onboarding.
- Collaborated with team members to execute promotional campaigns, increasing product visibility and sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
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University of Alabama
Skills
- Customer service
- Microsoft excel
- Computer literacy
- Communication skills
- Documentation review
- Leadership
- Guest services
- Chargebacks
Timeline
Patient Enrollment Representative
Touching Hearts Senior Care
06.2022 - Current
Member Services Representative
Kaiser Permanente
09.2018 - 06.2022
Sales Associate
Walmart
05.2013 - 09.2018
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University of Alabama