Shontory Joyner
Ridgeland,US
Summary
Consistently recognized for hard work attention to detail and goal achievement. Brings excellent organizational skills and talent for overcoming customer objections. Self motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Agent
Vanmark
02.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Appeals & Grievance Specialist
Broadpath
10.2023 - 02.2024
- Enters denials and requests for appeal into information system and prepares documentation for further review
- Research issues utilizing systems and other available resources
- Assures timeliness and appropriateness of appeals according to state and federal and Molina Healthcare guidelines
- Requests and obtains medical records, notes, and/or detailed bills as appropriate to assist with research
- Determines appropriate language for letters and prepares responses to appeal and grievances
- Elevates appropriate appeals to the Seasonal Appeals Specialist
- Generates and mails denial letters
- Assists with interdepartmental issues to help coordinate problem solving in an efficient and timely manner
- Creates and/or maintains statistics and reporting
- Works with provider & member services to resolve balance bill issues and other member/provider complaints.
Patient Financial Services Coordinator II
UMMC
Clinton, MS
09.2019 - 12.2023
- Duties may include but are not limited to core revenue cycle functions such as billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, customer service, registration, scheduling, prior authorization and billing records review
- Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations
- Focuses daily on complying with policies processes and department guidelines for assigned revenue cycle duties
- Prepares and submits clean claims to insurance companies either electronically or by paper in an accurate, timely and compliant manner
- Has a basic understanding of payer guidelines related to claim submission; is knowledgeable and proficient with payer websites and other useful resources pertaining to revenue cycle functions
- Works assigned reports, work-lists, and patient accounts
- Collaborates with management and co-workers in an open and positive manner
- Contributes to a positive working environment
- Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.
Production Technician
Marelli North America Inc
Gluckstadt, MS
12.2018 - 09.2021
- Examines incoming materials and compares to documentation for accuracy and quality
- Inspects final products to assess compliance with quality standards and established tolerances
- Supports current production needs by moving items between equipment, conveyors, and staging areas
- Proven solid professional standards and excellent record of dependability
- Maintains clear focus on achieving bottom-line results and team integrity while ensuring office operations
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment
- Adjusted machines to increase productivity for runs
- Utilized calipers, micrometers, and height gauges to calibrate and adjust machinery
- Established and maintained periodic reports to document unit performance, unit efficiency, and outages
- Used precision test equipment to troubleshoot malfunctions and inspected parts for excessive wear and other conditions
- Inspected equipment and systems to identify issues immediately reporting problems to repair technicians.
Customer Service Representative
Insurance Masters LLC
Jackson, MS
08.2014 - 05.2017
- Provided support to the company through both administrative and clerical duties
- Involved in the typing and creation of documents as well as the processing of client information
- Provided a high standard of service to customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered product and service questions suggesting other offerings to attract potential customers
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Recorded account information to open new customer accounts
- Updated account information to maintain customer records
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Reach out to customers via email and telephone to verify account information.
Education
Mendenhall High School
Mendenhall, MS05.2012
Skills
- Adaptable
- Administrative
- Attention to detail
- Billing
- Calipers
Certification
HIPAA
Accomplishments
- Consistently recognized for hard work
- Attention to detail and goal
Timeline
Leasing Agent
Vanmark
02.2024 - Current
Appeals & Grievance Specialist
Broadpath
10.2023 - 02.2024
Patient Financial Services Coordinator II
UMMC
09.2019 - 12.2023
Production Technician
Marelli North America Inc
12.2018 - 09.2021
Customer Service Representative
Insurance Masters LLC
08.2014 - 05.2017
Mendenhall High School