Shoquania Finn
New Albany,IN
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
25
25
years of professional experience
Work History
Associate
Amazon
10.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Medical Records Clerk
Nortons Healthcare
09.2003 - 07.2005
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
CNA
Parkway Medical Center
02.2000 - 08.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Certificate - CMA
Kaplan Colloege
2001 Beach St.12.2012
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Associate
Amazon
10.2020 - Current
Medical Records Clerk
Nortons Healthcare
09.2003 - 07.2005
CNA
Parkway Medical Center
02.2000 - 08.2001
Certificate - CMA
Kaplan Colloege