Shoshana Ruff
New City,NY
Summary
Dynamic professional with a strong background in customer service and public safety. Skilled in multitasking and conflict resolution, consistently enhancing guest experiences while maintaining composure under pressure. Committed to delivering compassionate care, ensuring safety, and fostering a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess / Assistant Manager
Kumo
07.2021 - 07.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations efficiently, maximizing seating capacity during peak hours.
- Handled guest inquiries and complaints professionally, contributing to positive customer experiences
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Trained new host staff on procedures and guest interaction techniques, improving service consistency.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Coordinated partial team schedules to ensure adequate coverage during peak hours.
EMS Volunteer
New City Ambulance Corps
04.2022 - 04.2024
- Responded to 911 calls for medical emergencies.
- Collaborated with team members to optimize ambulance response and enhance patient care delivery.
- Collaborated with team members to ensure efficient ambulance response and patient care delivery.
- Immobilized patient for placement on stretcher and ambulance transport.
- Provided emotional support to patients and families during critical situations. to patients and families.
- Responded to 911 calls to provide timely medical assistance in emergency situations.
- Transported patients to medical facilities in a timely manner. to medical facilities
- Conducted equipment inspections before each shift to guarantee readiness and availability of essential supplies for patient care.
- Provided compassionate care for patients in crisis, including those experiencing emotional distress or mental health concerns.
- Coordinated with other public safety agencies during joint operations to facilitate seamless interagency collaboration.
Public Safety Dispatcher
Rockland Community College
02.2023 - 05.2023
- Managed emergency calls, ensuring timely and accurate response protocols were followed.
- Operated communication systems to relay critical information swiftly between public safety personnel and community members, enhancing situational awareness.
- Operated communication systems to relay critical information between public safety personnel and community members.
- Monitored campus security cameras to enhance safety and security across the premises.
- Assisted callers in emergency and non-emergency situations by providing timely and relevant information and support to ensure appropriate responses.
- Remained calm in very high-pressure situations
- Maintained composure during high-pressure situations to ensure effective decision-making and response.
- Input information from calls into system using Software and maintaining accuracy of details.
- Questioned callers to accurately assess nature of problems and locations, facilitating effective and timely dispatch of necessary response services.
Education
Associates Degree - Psychology
Rockland Community College
Suffern, NYHigh School Diploma -
Clarkstown South Highschool
West Nyack, NYSkills
- Reservation management
- Customer service
- Telephone communication
- Effective multitasking
- Organizational skills
- Conflict resolution
- Calm demeanor
- Patience and empathy
- Reliable and trustworthy
- Positive and professional
Timeline
Public Safety Dispatcher
Rockland Community College
02.2023 - 05.2023
EMS Volunteer
New City Ambulance Corps
04.2022 - 04.2024
Hostess / Assistant Manager
Kumo
07.2021 - 07.2024
Associates Degree - Psychology
Rockland Community College
High School Diploma -
Clarkstown South Highschool