Shoshanah Wagner
Chandler,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Beverage Server
Lone Butte Casino
Chandler, AZ
07.2022 - 10.2024
- Greeted customers and provided friendly service.
- Kept track of customer orders to ensure accurate billing at the end of the shift.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Conducted regular inventory checks and restocked supplies as necessary.
Barista
Starbucks
Scottsdale, Arizona
12.2021 - 04.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages
- Memorized recipes for specialty coffee beverages and seasonal offerings
Food and Cocktail Server
Casino Arizona
Scottsdale, Arizona
03.2019 - 07.2021
- Greeted all guests with smile and friendly greeting
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Entered orders, delivered food and beverages, and processed payments
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
- Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods
- Recommended wine pairings for meat, fish, and pasta dishes
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Served alcoholic and non-alcoholic beverages in bar environment.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
Server
Junction Restaurant
Chinle, Arizona
07.2018 - 12.2018
- Greeted guests promptly, shared daily specials, and offer superior service
- Fostered fun atmosphere and family-style work environment
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Used POS system to accurately input orders
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Maintained cleanliness of guest and work areas
- Increased sales significantly by upselling higher-end products to customers
Server
Denny's
Chinle, Arizona
12.2017 - 07.2018
- Provides excellent customer services
- Assisted guests with making menu choices
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Used POS system to accurately input orders
- Upheld high sanitation and safety standards while delivering and serving food.
- Explained menu items and suggested appropriate options for food allergy concerns
Education
Associate of Arts - Dietetics & Pre-Nutrition
Mesa Community College
05.2023
High School Diploma -
Chinle High School
05.2013
Skills
- Team player mentality
- Strong Communication Skills
- Excellent customer service
- Goal Setting
- Multitasking
- Workflow Coordination
Timeline
Beverage Server
Lone Butte Casino
07.2022 - 10.2024
Barista
Starbucks
12.2021 - 04.2022
Food and Cocktail Server
Casino Arizona
03.2019 - 07.2021
Server
Junction Restaurant
07.2018 - 12.2018
Server
Denny's
12.2017 - 07.2018
Associate of Arts - Dietetics & Pre-Nutrition
Mesa Community College
High School Diploma -
Chinle High School
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