Faith Reese
Walker,MN
Summary
Motivated Greeted and Served successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
20
20
years of professional experience
Work History
Beverage Server
Leech Lake Gaming
Walker, Minnesota
04.2010 - 08.2024
- Greeted customers and provided friendly service.
- Assisted guests with menu selections and answered questions about beverages.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Restocked and cleaned counter and service stations throughout shifts.
- Prepared and served cold, hot and [Type] beverages to guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Front Desk Lead
Leech Lake Gaming
Walker, Minnesota
06.2015 - 10.2019
- Greeted and welcomed guests to the hotel.
- Assigned rooms, issued keys, and provided information on hotel services.
- Answered inquiries from guests regarding restaurants, transportation, entertainment.
- Trained new front desk staff in customer service and telephone etiquette.
- Performed daily audits of guest accounts using computerized system.
- Processed cash payments and credit card transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Responded promptly to all emails or phone calls from customers.
- Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.
- Maintained an organized front desk area including lobby area and reception counter.
- Handled administrative duties such as filing paperwork and preparing reports.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Banquet and Event Coordinator
Leech Lake Gaming
Walker, Minnesota
03.2004 - 10.2007
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Followed proper sanitation guidelines when handling food items.
- Changed table settings between courses as necessary.
- Provided refills on drinks as requested by customers.
- Cleared away used plates and utensils following end of meal service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Coordinated and organized events from start to finish, including pre-planning and onsite management.
- Created detailed event timelines and checklists, ensuring all deadlines were met in a timely manner.
- Supervised set up of tables, chairs, decorations, audio and visual equipment as needed for each event.
Education
Guest Servies Edict
Guest Services Training
Walker, Minnesota07-2015
Skills
- Guest Needs Assessment
- Memory retention
- Responsible Alcohol Service
- Organization and Planning
- Money Handling
- Strong Communication Skills
- Patience and Empathy
- Food Running
- Team player mentality
- Cleanliness and sanitation
- Professional Appearance
- Payment Processing
- Excellent customer service
- Conflict and Complaint Resolution
- Teamwork and Collaboration
- Team Leadership
- Time Management
Timeline
Front Desk Lead
Leech Lake Gaming
06.2015 - 10.2019
Beverage Server
Leech Lake Gaming
04.2010 - 08.2024
Banquet and Event Coordinator
Leech Lake Gaming
03.2004 - 10.2007
Guest Servies Edict
Guest Services Training