Shoshanna Scheffer
Orondo,WA
Summary
Personable employee that enjoys engaging with people from all walks of life. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings.
Overview
23
23
years of professional experience
Work History
Barista/Bartender/Therapist/Bestfriend
The Bindlestick Coffee and Beer House
Snoqualmie, WA
08.2014 - 05.2019
- Maintained a calm demeanor during high-volume periods and special events.
- Listened to customer desires and needs to recommend optimal products. From local beers on tap, an awesome coffee perfected from a local coffee roaster, or making a panini just for them.
- Established long lasting relationships with returning customers.
- Helped direct tourists to other fun activities in the community while they visited.
- Designed and printed menus, recipes, and promotions that were current to local events.
- Greeted guests with pleasant smile and superior customer service.
Barista Manager
Coffee Express-O
Snoqualmie, WA
04.2008 - 06.2014
- Managed a group of people at a faced paced drive though espresso stand. Which included, but was not limited to; scheduling, ordering of all products needed, organize staff morale events, hiring, creating and administering company's social media, scheduling maintenance and training sessions, and creating a positive team environment.
- Created many lasting relationships between myself and customers as well as coworkers.
- Was able to substantially increase business during the years that I worked at the coffee stand.
Server
Salish Lodge & Spa
Snoqualmie, WA
06.2001 - 05.2008
- Had the opportunity to fine tune my skills by providing a high level of customer service in a beautiful environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Continued to gain product knowledge of quality of food and beverage.
- Had a reputation of remaining calm under pressure.
- Established relationships and created repeat customers.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Barista/Cahier/Cook
Isadora's Cafe and Antiques
Snoqualmie, WA
10.1995 - 04.2001
- Filled many roles in a much loved and unique cafe.
- Helped the business grow as much as it helped me grow.
- Listened to customer desires and needs to recommend optimal products.
- Produced healthy and delicious meals out of a tiny kitchen.
- Slaved over an ancient and temperamental espresso machine to produce perfect cups of coffee.
- Organized and created store displays.
- Sold an original piece of art to Eddie Veddar of Pearl Jam without giving away my huge crush on him.
Education
Bachelor of Arts - Recreational Leadership
Western Washington University
Bellingham, WAAssociate of Arts - General
Bellevue College
Bellevue, WASkills
- Customer service
- Planning and coordination
- Communications
- Relationship development
Timeline
Barista/Bartender/Therapist/Bestfriend
The Bindlestick Coffee and Beer House
08.2014 - 05.2019
Barista Manager
Coffee Express-O
04.2008 - 06.2014
Server
Salish Lodge & Spa
06.2001 - 05.2008
Barista/Cahier/Cook
Isadora's Cafe and Antiques
10.1995 - 04.2001
Bachelor of Arts - Recreational Leadership
Western Washington University
Associate of Arts - General
Bellevue College
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