Shoshonna Scott
Orlando,FL
Summary
Dynamic Restaurant Manager with a proven track record at Red Lobster, excelling in team management and customer engagement. Enhanced operational efficiency through effective inventory control and staff training, resulting in improved customer satisfaction. Skilled in conflict resolution and adept at optimizing labor costs to drive profitability.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Red Lobster
Orlando, FL
01.2022 - Current
- Supervised daily restaurant operations to ensure high-quality service and adherence to standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented inventory management practices, reducing waste and optimizing supply chain efficiency.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored financial performance, assisting in budget preparation and cost control measures.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Developed promotional strategies to increase awareness of seasonal menu items and boost sales initiatives.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Waitress
Red Lobster
San Angelo, TX
08.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
The Feedlot Restaurant
Burkburnett, TX
05.2020 - 08.2021
- I’m Assisted in training new staff on menu items and customer service protocols.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Cracker Barrel
Wichita Falls, TX
08.2018 - 05.2020
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Efficiently managed multiple tables, prioritizing tasks to enhance service flow.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Resolved guest complaints promptly, maintaining high satisfaction levels through effective communication.
- Monitored dining area for cleanliness and organization, promoting a welcoming atmosphere.
- Adapted quickly to changing situations, demonstrating flexibility during peak hours and special events.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Usher
Cinemark Theaters
Wichita Falls
10.2016 - 08.2018
- Greeted and assisted patrons, ensuring a positive movie-going experience.
- Monitored audience behavior to maintain safety and compliance with theater policies.
- Managed ticket scanning and entry processes for efficient guest flow.
- Provided information about showtimes, amenities, and theater layout to enhance customer satisfaction.
- Handled crowd control to maintain order and prevent overcrowding.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Education
Hirschi High School
Wichita Falls, TX05.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Schedule coordination
- Supervisory skills
- Conflict resolution techniques
- Reservation handling
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Order delivery practices
- Regulatory compliance
- Labor and food cost control
Timeline
Restaurant Manager
Red Lobster
01.2022 - Current
Waitress
Red Lobster
08.2021 - 01.2022
Waitress
The Feedlot Restaurant
05.2020 - 08.2021
Waitress
Cracker Barrel
08.2018 - 05.2020
Usher
Cinemark Theaters
10.2016 - 08.2018
Hirschi High School