Shoua Lee

• Greeted clients warmly and ensured smooth check-in process.
• Managed appointment scheduling using salon management software.
• Answered phone calls and responded to client inquiries efficiently.
• Developed custom nail designs based on client preferences and trends.
• Built strong client relationships through excellent customer service and communication skills.

• Conduct quality inspections to ensure products meet company standards and specifications.
• Manage multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
• Collaborate with team members across departments to support workflow efficiency.
• Cross-trained in multiple departments to provide operational support when needed.
• Maintain detailed attention to process documentation and product accuracy.

• Worked in a high-volume environment while maintaining quality and efficiency standards.
• Assisted with training new employees on company procedures and expectations.
• Collaborated with team members to meet daily goals and deadlines.
• Demonstrated strong organizational and multitasking abilities.

• Managed daily operations, employee scheduling, and customer service activities.
• Served as a primary point of contact for customers, staff, and vendors.
• Coordinated staffing schedules and maintained attendance records.
• Maintained organized business documentation and monitored operational compliance.
• Hired, trained, and supervised staff while supporting a positive team environment.
• Resolved customer concerns professionally while balancing multiple responsibilities in a fast-paced setting.

• Performed quality assurance inspections to ensure products met specifications.
• Worked collaboratively within team settings to complete assignments efficiently.
• Assisted with packaging and production support duties.