SHOW'CHI DRAKE

Strategic hotel operations and HR leader with nearly 20 years of experience elevating guest satisfaction, employee experience, and organizational performance across multi‑state hospitality and service environments. Began career in hotel operations—supporting front desk, housekeeping coordination, guest relations, and service recovery—before progressing into HR, training, and employee experience leadership. Recognized for empathetic problem‑solving, clear communication, and a people‑first approach that strengthens culture and builds trust. Skilled in employee relations, onboarding, training, workflow optimization, and cross‑functional collaboration across hotel departments. Brings a unique blend of hospitality excellence, corporate HR expertise, and entrepreneurial agility to create efficient processes, resolve issues with care, and empower teams to deliver exceptional service.