Shquan Mais-Williams
Haines City,FL
Summary
Highly motivated with 10 plus years of managerial experience in the financial and retail industry . Areas of management include tellers, as well as bankers and peers. Offering a proven ability to consistently drive results through the building and leading of high-performance teams. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
AdventHealth MedicalGroup
Celebration, FL
10.2023 - Current
- Greet and check in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
Store Manager
Sleep Number Corporation
Bridgewater, NJ
01.2020 - 10.2023
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted weekly cycle counts on select items to ensure accuracy of inventory records.
Warehouse Package Handler
UPS
Easton , PA
05.2022 - 09.2023
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Stacked, stored and organized products in an orderly fashion within the warehouse.
- Loaded outgoing packages onto delivery trucks according to customer orders.
- Reported any damaged or missing items to supervisors immediately.
- Assisted with loading and unloading heavier objects using hand-trucks or pallet jacks.
- Sealed boxes securely with tape for safe transport of goods to customers.
- Utilized scanning equipment to track movement of items throughout the facility.
Service Manager
Wells Fargo Bank
Whitehouse Station, NJ
08.2013 - 12.2019
- Monitored product quality and communicated to make necessary improvements
- Met with key customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Efficiently assisted teammates with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Analyzed account information to improve and optimize customer relations, resulting in great service.
- Monitored service performance metrics to identify areas of improvement.
Home Health Aide
Right At Home Care
Brooklyn, NY
02.2016 - 06.2018
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
CUSTOMER SALES & SERVICE REPRESENTATIVE
Wells Fargo Bank
Newark, NJ
08.2011 - 08.2013
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Provided accurate information on products and services to customers.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with clients through effective communication skills.
- Ensured compliance with safety regulations at all times.
- Managed multiple tasks simultaneously while meeting deadlines.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Addressed each customers' needs and wants to recommend suitable product options. , Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets. Coordinated daily cash reconciliation in high-volume location.
Education
Bachelor of Science -
City University of New York
Certification
- BETTER ROADS TRUCKING COMPANY
CDL Training
Course completed
Timeline
Medical Receptionist
AdventHealth MedicalGroup
10.2023 - Current
Warehouse Package Handler
UPS
05.2022 - 09.2023
Store Manager
Sleep Number Corporation
01.2020 - 10.2023
Home Health Aide
Right At Home Care
02.2016 - 06.2018
Service Manager
Wells Fargo Bank
08.2013 - 12.2019
CUSTOMER SALES & SERVICE REPRESENTATIVE
Wells Fargo Bank
08.2011 - 08.2013
Bachelor of Science -
City University of New York