Shrella Trosper
Cincinnati,OH
Summary
Dedicated busser with a strong focus on time management and attention to detail. Enhanced customer experiences by maintaining cleanliness and supporting team efficiency in high-volume settings.
Overview
11
11
years of professional experience
Work History
Busser
Olive Garden Restaurant
Cincinnati, OH
01.2015 - Current
- Cleaned and organized dining areas to enhance customer experience.
- Assisted servers by promptly refilling beverages and delivering breadsticks.
- Maintained cleanliness of dishes and utensils, ensuring compliance with health standards.
- Supported team members during high-volume service periods, maintaining efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Mentored new bussers on restaurant procedures and best practices for service excellence.
- Implemented improved cleaning routines, reducing turnaround time for table resets.
- Monitored dining area for guest needs, proactively addressing requests for a seamless experience.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Host
Olive Garden Restaurant
Cincinnati, Ohio
08.2015 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen staff to ensure timely order delivery.
- Trained new hosts on customer service protocols and operational procedures.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Port St. Lucie High School
Port St. Lucie, Florida05-2014
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Table bussing
- Decision-making
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Host
Olive Garden Restaurant
08.2015 - Current
Busser
Olive Garden Restaurant
01.2015 - Current
High School Diploma -
Port St. Lucie High School