Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pope

Marshall,TX

Summary

Customer-focused professional with successful 20 year career in cabinetry industries. Dynamic and successful at applying skills in busy environments. Personable and dedicated customer service representative with extensive experience in cabinetry industry. Highly motivated employee with desire to take on new challenges.Strong work ethic adaptability and exceptional interpersonal skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Overview

29
29
years of professional experience

Work History

Customer Service Manager

Cabinet Works Group
Marshall, TX
01.2009 - 09.2024
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Relayed customer feedback to cross functional teams to improve products and services.

Quality Control Inspector

Republic Industries
Marshall, TX
01.1996 - 01.2009
  • Examined products and materials for defects or deviations to remove or discard nonconforming items.
  • Selected samples for use as test models.
  • Inspected and repaired products to meet project expectations.
  • Recommended improvement measures to production process to meet quality control standards.
  • Documented inspection results by completing reports and logs summarizing and entering data into quality database.

Education

Business

Angelina College
Lufkin, TX

Skills

  • Workflow Management
  • Team Building and Leadership
  • Work Prioritization
  • Delegating Work
  • Policy Enforcement
  • Hiring and Training
  • Problem Solving
  • Positive and Constructive Feedback
  • Verbal and Written Communication

Timeline

Customer Service Manager

Cabinet Works Group
01.2009 - 09.2024

Quality Control Inspector

Republic Industries
01.1996 - 01.2009

Business

Angelina College
Stephanie Pope