Shrouk Odtallah
Dyer,IN
Summary
Detail-oriented professional with strong organizational and time management skills. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
4
4
years of professional experience
1
1
Language
Work History
Receptionist
Automotive
Crown Point, IN
09.2022 - 07.2023
- Greeted and assisted customers, ensuring a positive first impression of the dealership.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated service requests for customer convenience.
- Processed transactions accurately, contributing to smooth daily operations at the front desk.
- Collaborated with team members to streamline communication between departments effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Car Porter
Garber Chevrolet of Highland
Highland, IN
12.2020 - 07.2022
- Coordinated with service department to ensure timely movement of vehicles for maintenance and repairs.
- Assisted customers by providing information about vehicle features and availability during their visits.
- Monitored inventory levels of cleaning supplies, ensuring adequate stock for daily operations.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
Receptionist
Home Health Care Team
Highland, IN
12.2019 - 12.2020
- Handled customer inquiries and resolved issues promptly, improving satisfaction levels.
- Maintained organized reception area, enhancing overall office functionality and appearance.
- Addressed customer problems and complaints by actively listening and providing solutions.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Developed and maintained organized filing systems for reservations and guest records using hotel management software.
- Provided exceptional customer service, addressing complaints with professionalism to maintain high satisfaction levels.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled appointments and coordinated service requests for customer convenience.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Medical Assistant
Brightwood College
Hammond, IN01.2019
High School Diploma -
Munster High School
Munster, IN06.2013
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Multi-line telephone operation
- Typing speed
- Problem-solving
- Call answering and routing
- Customer complaint resolution
Languages
English
Full Professional
Timeline
Receptionist
Automotive
09.2022 - 07.2023
Car Porter
Garber Chevrolet of Highland
12.2020 - 07.2022
Receptionist
Home Health Care Team
12.2019 - 12.2020
No Degree - Medical Assistant
Brightwood College
High School Diploma -
Munster High School