Shshonda Jackson
Jackson,TN
Overview
10
10
years of professional experience
Work History
Sr. Rep, Patient Care | Lead
CORAM CVS/SPECIALTY INFUSION SERVICES
Jackson, TN
10.2024 - Current
- Provided leadership on projects that improved operational efficiency and effectiveness for the company
- Identified areas of opportunity for process improvement initiatives aimed significantly enhanced customer satisfaction and operational efficiency
- My expertise in project management and relationship building, coupled with a knack for CRM systems, has driven strategic customer experience advancements
- Proven ability to train teams and manage sensitive data underscores at enhancing customer satisfaction levels
- Advised senior management on strategic initiatives related to customer experience improvements
Patient Care Representative
CORAM CVS/SPECIALTY INFUSION SERVICES
Jackson, TN
02.2015 - 10.2024
- Coordinated between doctors, nurses and other staff members to ensure quality patient care, exhibiting strong communication skills
- Developed an efficient patient scheduling system, utilizing organizational and time management skills
- Trained new employees on proper protocols related to patient care services, using instructional techniques effectively
- Managed accounts receivable for multiple clinics, showcasing financial acumen
- Provided excellent customer service to patients and families, demonstrating strong interpersonal skills
- Collaborated with insurance companies on payment issues, requiring attention to detail and negotiation expertise
- Successfully maintained a high level of confidentiality while dealing with sensitive medical information, highlighting discretion and professionalism
- Used computer and job-related software to compile and record medical charts and reports
Timeline
Sr. Rep, Patient Care | Lead
CORAM CVS/SPECIALTY INFUSION SERVICES
10.2024 - Current
Patient Care Representative
CORAM CVS/SPECIALTY INFUSION SERVICES
02.2015 - 10.2024
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