Shubham Kumar
Fort Lauderdale,FL
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Server
Rocco's Tacos
Fort Lauderdale, FL
04.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
bombay darbar
Fort Lauderdale, FL
02.2021 - 05.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Intern
Grand Bohemian Hotel Charleston
Charleston, SC
06.2018 - 08.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Reviewed banquet event orders to determine room layouts and schedule staff.
Industrial Trainee
hard rock hotel, Goa, India
09.2016 - 02.2017
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Assigned duties to staff in various departments and communicated with supervisor for performance updates.
- Analyzed market trends related to hospitality industry and suggested changes accordingly.
- Organized special events such as banquets, conferences, weddings.
Education
Bachelor of Arts - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata, India06-2018
Skills
- Staff Leadership
- Beverage Preparation
- Order Management
- Upselling strategies
- Staff Supervision
- Food safety knowledge
- Adaptability under pressure
- Team Collaboration
Timeline
Server
Rocco's Tacos
04.2024 - Current
Server
bombay darbar
02.2021 - 05.2024
Intern
Grand Bohemian Hotel Charleston
06.2018 - 08.2019
Industrial Trainee
hard rock hotel, Goa, India
09.2016 - 02.2017
Bachelor of Arts - Hospitality Administration And Management
International Institute of Hotel Management