Shu Hang Zhong
2712 Gage Ave ,El Monte
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Retail Sales Associate
JIS88 Prepaid Wireless
630 South Los Angeles, CA
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Calculated pricing and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Gabrielino High School
San Gabriel, CA06.2022
Skills
- POS System Operation
- Building Customer Relationships and Loyalty
- Product Knowledge
- Customer Service
- Adaptable and Flexible
Languages
English
Professional
Spanish
Elementary
Chinese (Mandarin)
Elementary
Chinese (Cantonese)
Professional
Certification
- Food Handlers Card
Timeline
Retail Sales Associate
JIS88 Prepaid Wireless
Gabrielino High School
- Food Handlers Card
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