SHUKRI HUSSEIN
Lakeville,MN
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
11
11
years of professional experience
Work History
Home Care Coordinator
Sparkles Home Health
09.2021 - Current
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
- Developed personalized care plans to address individual patient needs and preferences.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
Psychiatric Technician
Fairview Health Services
01.2017 - 07.2021
- Working closely with patients who have mental illness, developmental disabilities, or substance abuse issues.
- Provide support and guidance to help patients manage their conditions and improve their quality of life. This involves observing patients' behavior and social interactions.
- Work closely with other healthcare professionals, such as psychiatrists and social workers, to develop treatment plans that address patients' physical, emotional, and social needs.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Charted on each patient daily.
Psychiatric Technician
Alina Health
08.2013 - 12.2016
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
Education
Bachelor Of Psychology -
University Of Minnesota
Saint Paul, MN12.2007
Skills
- Scheduling and Staffing
- Professionalism and Ethics
- Healthcare systems navigation
- Client Advocacy
- Care Planning
- Cultural Competency
- Home Care Regulations Understanding
Volunteer Experience
University of Minnesota, Child Development Center, Minneapolis, 12/01/03, 2007, Assisted in providing goals for individuals, selecting intervention that promotes growth and goal attainment. Plan activities with the individuals., Assisted in case studies in the child development center at the University of Minnesota.
Timeline
Home Care Coordinator
Sparkles Home Health
09.2021 - Current
Psychiatric Technician
Fairview Health Services
01.2017 - 07.2021
Psychiatric Technician
Alina Health
08.2013 - 12.2016
Bachelor Of Psychology -
University Of Minnesota
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