Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic
Shumaila Dhanani

Shumaila Dhanani

Richmond ,TX

Summary

Experienced and results-oriented Senior Data Analyst with over 8 years of experience driving business intelligence and data strategy, including recent work at Prime Communications, one of the largest AT&T-authorized retailers in the U.S. Proven ability to extract and translate complex datasets into actionable insights to support executive decision-making, optimize retail operations, and enhance customer experience. Skilled in SQL, Python, Excel, and BI tools like Tableau and Power BI. Strong communicator with a track record of collaborating cross-functionally to deliver data-driven solutions, improve reporting accuracy, and streamline performance dashboards.

Overview

11
11
years of professional experience

Work History

Sales Operations Manager

Prime Communications
Sugar Land, Texas
06.2023 - Current
  • Led analysis and validation of quarterly AT&T merchandising audits across 2,000+ retail locations, transforming a complex compliance process into actionable insights that improved brand consistency, audit pass rates, and field accountability.
  • Provide regular reports and tools to field leaders to enhance accountability for these audits, to help Prime have a positive financial impact.
  • Conduct training sessions for field leaders to equip them with the necessary information for AT&T's quarterly merchandising audits.
  • Create reports from raw AT&T data, and share insights across departments, hosting weekly cross-functional calls to track progress, assess compliance risks, and prioritize store support based on business impact.
  • Collaborated with AT&T partners and external vendors to develop strategies benefiting PRIME operations.
  • Collaborated with the data automation team to streamline reporting processes using Power Automate, reducing manual effort, and increasing efficiency through automated data workflows.

Senior Business Operations Analyst

Prime Communications
Sugar Land, Texas
10.2019 - 06.2023
  • Delivered accurate forecasts with less than 1% variance for nearly one year to support financial planning.
  • Presented Accounts Receivable vs. Actual reporting from AT&T to CEO, enhancing executive decision-making.
  • Conducted monthly reconciliations and data analysis to ensure financial accuracy. Identified process gaps in existing operations and developed solutions to address them
  • Performed detailed analysis to reduce unpaid sales and resolve variances, improving revenue recognition for Prime.
  • Collaborated with cross-functional teams to streamline business processes and workflows.

Revenue Assurance Analyst

Prime Communications
Sugarland, TX
10.2017 - 10.2019
  • Identified and analyzed trends in various data sources to develop improvements to business processes.
  • Researched variance to budget through detailed operational and final metrics and explain results.
  • Assisted with preparing the weekly, monthly, and annual financial reports.
  • Ensured billing compliance, including the establishment of processes, documentation, and controls to minimize revenue loss and maximize the cost containment.

Sales Consultant

Best Buy Mobile
Rosenberg, TX
12.2014 - 08.2017
  • Developed exceptional customer service skills by determining customer needs and recommended the right solutions and service to all clients, coworkers, and managers.
  • Achieved top sales in mobile, leading store for 12 months by increasing revenue per hour.
  • Generated the highest customer satisfaction numbers in the store.
  • Obtained numerous technological certifications.
  • Represented strong ethics by serving in multiple departments within organization and other company locations as needed.

Education

Bachelor of Business Administration - Management and Marketing

C. T. Bauer College of Business
Houston, TX
05.2019

Skills

  • Microsoft 365 applications
  • Cross-functional collaboration
  • Data analysis and visualization
  • Analytical problem solving
  • Business Impact Prioritization
  • Excel and SQL proficiency
  • Power BI analytics
  • AI Adapability

Volunteer Experience

Camp Counselor (Camp Mosaic)

  • Designed and delivered engaging content and programming for 125+ participants and 50 staff, fostering a dynamic and inclusive camp environment.
  • Coordinated operations across 3 camp sites, improving satisfaction and efficiency for over 175 attendees and team members.
  • Mentored new Content Facilitators by providing coaching and feedback to support their professional development and effectiveness.

Religious Education Center Teacher

  • Improved learning environment effectiveness by 10% through strong student rapport and trust-building strategies.
  • Designed and delivered creative, individualized lesson plans tailored to diverse learning styles and student needs.

References

References available upon request.

Timeline

Sales Operations Manager

Prime Communications
06.2023 - Current

Senior Business Operations Analyst

Prime Communications
10.2019 - 06.2023

Revenue Assurance Analyst

Prime Communications
10.2017 - 10.2019

Sales Consultant

Best Buy Mobile
12.2014 - 08.2017

Bachelor of Business Administration - Management and Marketing

C. T. Bauer College of Business

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