Shemika Benjamin
New Rochelle
Summary
Dynamic Operations and Business Manager with a proven track record at LBAPS, excelling in healthcare operations and KPI development. Expert in process optimization and compliance, achieving a 20-30% reduction in onboarding timelines. Adept at cross-functional leadership and community outreach, driving service expansion and operational excellence.
Overview
14
14
years of professional experience
Work History
Operations and Business Manager
LBAPS
Bronx
08.2025 - Current
- Lead borough-level healthcare operations overseeing 20-40 ABA clients and 15-25 clinicians.
- Own operational KPIs including utilization, caseload balance, onboarding velocity, and service continuity.
- Accelerated intake-to-service timelines while maintaining HIPAA compliance and audit readiness.
- Manage full-cycle recruiting, onboarding, and credentialing, reducing onboarding timelines by 20-30%.
- Partner with executive leadership on service expansion, workforce scaling, and operational planning.
- Serve as primary family-facing operations leader and drive community outreach and referral development.
Project and Operations Management
Agency Placement
NYC Metropolitan Area
04.2012 - 03.2025
- Delivered enterprise-level project and operations management across fashion, retail, and manufacturing organizations.
- Supported clients including Luxottica, Ralph Lauren, Victoria's Secret PINK, Globe Tex, and Alexis Bittar.
- Managed KPIs for delivery timelines, quality metrics, vendor performance, and resource utilization.
- Delivered approximately 95% of projects on time through disciplined execution and risk management.
- Implemented process improvements increasing productivity by ~20% and improving quality outcomes by 15-20%.
Production Manager
American Exchange Group
New York
01.2024 - 12.2024
- Directed production and operational workflows including scheduling and quality assurance.
- Implemented tracking systems that reduced errors, rework, and delivery delays.
- Collaborated cross-functionally to improve execution efficiency and delivery accuracy.
Merchandise Project Manager
JCPenney
New York
01.2018 - 01.2021
- Managed high-volume operational initiatives supporting merchandise development.
- Analyzed performance and utilization data to improve workflows and cycle times.
- Maintained alignment with corporate standards, timelines, and quality expectations.
Education
Bachelor of Science - Merchandising
Fashion Institute of Technology
New York (City), NY12-1999
Skills
- Healthcare operations and management
- Behavioral health oversight
- KPI development and tracking
- Compliance and audit readiness
- Workforce planning and utilization
- Credentialing standards and regulations
- Client intake and authorizations
- Process optimization strategies
- Cross-functional leadership
- Community outreach initiatives
- Behavioral health innovation
- CentralReach proficiency
- Microsoft 365 applications
- Google Workspace tools
- DocuSign expertise
- Dropbox proficiency
- UKG systems knowledge
- Workforce management solutions
- Digital credentialing systems
- HIPAA compliance documentation
- Audit tracking tools expertise
- Referral tracking systems management
- Reporting dashboards creation
Technology And Systems
- Rethink Behavioral Health, CentralReach (ABA & EHR Platforms)
- Microsoft 365, Google Workspace, DocuSign, Dropbox
- UKG, Workforce Management & Digital Credentialing Systems
- HIPAA-Compliant Documentation & Audit Tracking Tools
- Client Intake, Referral Tracking & Reporting Dashboards
Timeline
Operations and Business Manager
LBAPS
08.2025 - Current
Production Manager
American Exchange Group
01.2024 - 12.2024
Merchandise Project Manager
JCPenney
01.2018 - 01.2021
Project and Operations Management
Agency Placement
04.2012 - 03.2025
Bachelor of Science - Merchandising
Fashion Institute of Technology