Shun Magee

-Contributed in the hiring process

-Labor Cost Analysis

-Recruiting and Hiring

-Scheduling

-Daily and Weekly Inventory

-Kitchen Management

-Team Management

-Profit &Loss

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.