Shundana Harris
Victorville,CA
Summary
Dynamic customer service professional with a proven track record at Kennedy Austin Foundation, enhancing productivity through effective scheduling and communication. Skilled in budget management and adept at resolving customer inquiries, I bring strong organizational abilities and a commitment to excellence in service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service
Kennedy Austin Foundation
08.2023 - Current
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Provided extraordinary customer service to clients.
- Resolved guest inquiries punctually and politely for professional customer service.
Baker's Assistant
Queens Happy Cakes
01.2022 - Current
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
Babysitter
County of Adelanto Childcare
06.2024 - 11.2024
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Nurtured a love of learning by introducing new topics through engaging storytelling sessions and interactive projects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
School Crossing Guard
Randall Pepper Elementary School
09.2015 - 05.2017
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Safely assisted average of 150 people per day across busy highway in adverse weather conditions and traffic conditions.
Head Start Teacher's Assistant
Westminster Head Start
08.2007 - 09.2013
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Medical Billing Coder
10-2027
Associate of Science - Child Development
09-2012
Skills
- Orthotic customer service
- Customer service and communication skills
- Professional customer service
- Customer service expert
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully recruited and trained new customer service representatives.
- Achieved resualts by completing task with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Languages
English
Full Professional
Timeline
Babysitter - County of Adelanto Childcare
06.2024 - 11.2024
Customer Service - Kennedy Austin Foundation
08.2023 - Current
Baker's Assistant - Queens Happy Cakes
01.2022 - Current
School Crossing Guard - Randall Pepper Elementary School
09.2015 - 05.2017
Head Start Teacher's Assistant - Westminster Head Start
08.2007 - 09.2013
Ultimate Medical Academy - No Degree, Medical Billing Coder
San Bernardino Valley College - Associate of Science, Child Development
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