Shundrekia Smith
Crystal Springs ,MS
Summary
Driven professional with extensive experience in patient care and customer service, notably at Embassy Home Care. Excelled in maintaining patient confidentiality and safety, enhancing client wellness through empathetic, individualized attention. Skilled in medication administration and fostering positive customer experiences, consistently meeting key performance indicators. Demonstrates reliability and exceptional problem-solving abilities, ensuring high standards of care and service.
Overview
3
3
years of professional experience
Work History
Direct Care Worker
Embassy Home Care
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Monitored and assisted residents through individual service plans.
Customer Experience Agent
Teleperformance USA
09.2021 - 07.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Limited License Radiology -
College of Health Services And Careers
05.2024
High School Diploma -
Mississippi Job Corps Center
Crystal Springs, MS03.2014
Skills
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
- Direct Patient Care
- Patient Safety
- Patient confidentiality
- HIPAA
- Radiologic Imaging
- X-rays
Timeline
Direct Care Worker
Embassy Home Care
01.2024 - Current
Customer Experience Agent
Teleperformance USA
09.2021 - 07.2023
Limited License Radiology -
College of Health Services And Careers
High School Diploma -
Mississippi Job Corps Center