Shun'Tara Turner
Galveston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Shun’Tara has skills associated with customer service personnel. (Administration and customer service) Shun 'Tara Turner's skills align with Warehouse Staff and Box Fillers (Procurement and Warehouse Management).
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
Galveston Beach Hotel
Galveston, US
03.2024 - 08.2024
- Greeted arriving guest and checked them in to their room
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Check-in Agent
Intercruises Shoreside & Port Services
Galveston, US
09.2022 - 10.2022
- Maintained accurate records of passenger check-ins and departures.
- Ensured that all necessary paperwork was collected before allowing passengers to board cruise terminals.
- Provided clients with assistance in preparing required travel documents and forms.
Front Desk Guest Service Agent
Holiday Inn Club Vacations
Galveston, US
06.2022 - 08.2022
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests.
- Managed individual accounts for corporate clients including billing information and payment processing.
- Monitored lobby activity and conducted security checks on visitors entering the premises.
- Utilized computer software programs such as Microsoft Word and Excel to manage data related to visitor attendance.
- Monitored stock levels to ensure availability of products.
Starbucks Barista
Randalls
Galveston, US
09.2021 - 02.2022
- Greeted customer and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Cashier/Customer Service
Dollar General
Galveston, US
09.2020 - 04.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/Fast Food Worker
Taco Cabana
Galveston, US
05.2017 - 09.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained accurate and up-to-date inventory records.
- Served meals to customers in a friendly and courteous manner.
- Cleaned kitchen areas, equipment and utensils.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
CSR - Customer Service Representative
Domino's
Galveston, US
07.2017 - 05.2018
- Developed strategies to improve quality of customer service delivery.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
Education
Certification in Medical Coder -
Galveston College
Galveston05.2022
High School Diploma -
Aim College Career Preparatory
Galveston11-2018
Skills
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- POS Systems
- Cash Register Operation
- ID Verification
- Training Assistance
- Shift leadership
- Skilled in Microsoft Office
- Microsoft Word proficiency
- ServSafe
- Time management proficiency
Certification
- Food Handler, 12/01/22, 12/31/24
- Medical Coding, 08/01/21, Present
- TABC, 03/01/23, 03/31/25
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor
Galveston Beach Hotel
03.2024 - 08.2024
Check-in Agent
Intercruises Shoreside & Port Services
09.2022 - 10.2022
Front Desk Guest Service Agent
Holiday Inn Club Vacations
06.2022 - 08.2022
Starbucks Barista
Randalls
09.2021 - 02.2022
Cashier/Customer Service
Dollar General
09.2020 - 04.2021
CSR - Customer Service Representative
Domino's
07.2017 - 05.2018
Cashier/Fast Food Worker
Taco Cabana
05.2017 - 09.2019
Certification in Medical Coder -
Galveston College
High School Diploma -
Aim College Career Preparatory