Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shuroq abdulhakeem

sandy

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2023 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Help Desk Representative

Health Lift
02.2022 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to inquiries by phone, email and walk-up requests.
  • Expedited insurance claims processing by verifying coverage details on behalf of patients before submitting relevant documentation in compliance with payer requirements.
  • Submitted insurance claims and resolved billing or claims issues.

Sales Person

Dillards
03.2019 - 01.2022
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked to build relationships with customers and built potential for additional sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

GED -

Advanced Training Associates
San Diego, CA
05.2017

High School Diploma -

El Cajon Valley High School
San Diego, CA
06.2016

Skills

  • Confidentiality and HIPAA
  • Cross-cultural communication/ Interpretation
  • Customer Relations
  • Call Center Operations

Languages

Arabic
Dutch

Timeline

Pharmacy Technician

CVS Pharmacy
09.2023 - Current

Help Desk Representative

Health Lift
02.2022 - 03.2023

Sales Person

Dillards
03.2019 - 01.2022

GED -

Advanced Training Associates

High School Diploma -

El Cajon Valley High School

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Shuroq abdulhakeem