Summary
Overview
Work History
Education
Skills
Job Summary
Roles
Emp Id
Timeline
Generic
Shuvendu Pusti

Shuvendu Pusti

Columbus,OH

Summary

Highly experienced Program Manager with 17+ years of extensive expertise. Proven track record of successfully managing multimillion-dollar projects and programs, driving international cross-functional teams to deliver high-quality solutions on time and within budget. Proficient in fostering communication across diverse teams and driving innovative solutions to meet business objectives.

Overview

18
18
years of professional experience

Work History

Program Manager

TATA Consultancy Services
03.2023 - Current

Data Center Exit Program, McGraw-Hill

Program Objective: Helping client to migrate all on-prem applications and IT infrastructure from existing data center to suitable cloud platforms and enable them to shut down the DC

  • Led Data Center Exit program comprehensively, overseeing migration strategy finalization through to go-live, maintaining strict adherence to timelines and budgets
  • Collaborated extensively with diverse stakeholders to comprehensively assess the application landscape, finalize cloud migration strategies, and meticulously identify potential risks, ensuring informed decision-making and risk mitigation
  • Spearheaded project timeline and resource planning for 60+ critical cloud migration initiatives, encompassing a spectrum of network and security appliances, databases, and mission-critical finance applications, effectively ensuring seamless execution and delivery
  • Facilitated effective and timely coordination among various client teams and external vendors across 4 different geographies, fostering a harmonious and productive working environment conducive to project success
  • Maintained a steadfast commitment to project execution timelines, ensuring strict adherence to organizational policies, procedures, and quality standards, thereby guaranteeing the delivery of high-quality outcomes within predetermined parameters
  • Proactively identified and mitigated risks and issues throughout the project lifecycle, orchestrating troubleshooting calls and engaging subject matter experts as needed to swiftly resolve challenges and maintain project momentum
  • Developed meticulously detailed hour-by-hour cutover plans for transitioning to the cloud and flawlessly executed the cutover according to plan, ensuring minimal disruption and maximum efficiency
  • Provided timely and comprehensive reporting to the leadership team, including up to the level of COO, offering clear insights into project progress and performance
  • Exercised strong leadership and mentorship, providing guidance and direction to project team members, fostering a collaborative and high-performing environment conducive to achieving project objectives with excellence
  • Acted as the primary liaison between application teams, vendor partners, solution engineering, and IT infrastructure teams, ensuring seamless coordination and alignment of project objectives.

Program Manager

TATA Consultancy Services
01.2021 - 03.2023

Global Permissions System, McGraw-Hill

Program Objective: Develop a centralized permission management system to manage procurement and permissions for digital assets.

  • Developed and executed strategic plans for the program (worth $2M+), aligned with organizational goals and priorities
  • Defined delivery milestones and phases for the program based on priorities and complexities
  • Established effective communication channels to manage stakeholder expectations and ensure alignment with project goals
  • Responsible for effective resource management and maintaining project schedules, timelines, and milestones
  • Proactively identified risks and mitigated them, creating contingency plans to ensure timely delivery
  • Developed and managed project budgets, tracking expenses and resource utilization to ensure cost-effective project delivery
  • Managed project scope, requirements, and change requests, assessing impacts and communicating changes to stakeholders to maintain project alignment and minimize disruptions
  • Provided regular project status updates and reports to project stakeholders, including senior management, ensuring transparency and accountability.

Product Owner

TATA Consultancy Services
03.2020 - 01.2021

Robotic Process Automation, McGraw-Hill

  • Collaborating with diverse business units to gather RPA use case requirements.
  • Analyzing business requirements, processes, and systems to pinpoint RPA automation opportunities.
  • Conducting ROI calculations to demonstrate automation value.
  • Establishing and managing the product roadmap and product backlog.
  • Define Acceptance Criteria for the stories.
  • Arrange and optimize product backlog.
  • Responsible for planning and facilitating standard meetings, including backlog grooming, sprint planning, sprint retrospectives, sprint reviews, daily stand-ups, and PI planning.
  • Remove impediments for the blocked or stalled stories.
  • Serving as the liaison among business stakeholders, development teams, and other relevant parties to ensure RPA initiatives align with organizational goals.

Product Owner

TATA Consultancy Services
11.2016 - 03.2020

Digital Asset Library, McGraw-Hill

  • Maintaining and prioritizing the product backlog, which is a dynamic list of all features, enhancements, and fixes required for the product
  • Working closely with stakeholders to gather requirements and feedback and then prioritize items based on business value, risk, and dependencies
  • Breaking down requirements into user stories of manageable size of work that can be implemented by the development team
  • Defining acceptance criteria for user stories to ensure that the development team understands what constitutes a successful implementation
  • Backlog grooming and prioritization
  • Participate in sprint planning meetings to discuss the prioritized items from the product backlog
  • Execute the project in Agile methodology and ensure high-quality and timely delivery
  • Act as the primary point of contact for stakeholders, to keep them informed about the progress of the product and gather feedback.

Technical Solution Lead and Domain SME

TATA Consultancy Services
03.2013 - 11.2016

Advanced Royalty, McGraw-Hill

  • Requirement analysis, feasibility study, and solution design
  • Performance tuning and data analysis
  • Coordination with business leads to finalize requirements and accordingly define the technical solution
  • Carry out POCs to prove concepts
  • Data migration from legacy systems.

Technical Lead

TATA Consultancy Services
12.2010 - 03.2013

1Step, McGraw-Hill

  • Leading the technical team managing the 1STEP system
  • Responsible for system health and performance
  • System enhancements as per business needs
  • Upscaling the system to keep aligned with the latest framework to ensure the highest performance, scalability, and security.

Developer

McGraw-Hill
12.2008 - 12.2010

Developer

Citi Bank
09.2006 - 11.2008

Education

Skills

  • Program and Project Management
  • Product Owner
  • Professional Scrum Master (PSM) certified
  • Cross-Functional Team Leadership
  • Strategic Planning and Execution
  • Risk Management and Mitigation
  • Stakeholder Management and Communication
  • Budgeting and Financial Management
  • Change Management
  • Process Improvement and Optimization
  • Innovation and Technology Adoption
  • Compliance and Governance

Job Summary

As a Program Manager

  • Led and managed cross-functional teams to deliver IT programs and projects, including software development, infrastructure upgrades, and technology implementations (worth $5M+).
  • Developed and maintained 60+ concurrent project plans, schedules, and budgets, and ensured adherence to project timelines and financial targets.
  • Identified and mitigated project risks and issues and developed contingency plans to ensure project success.
  • Established and maintained strong relationships with key stakeholders, including clients, senior management, and team members, to ensure alignment on project goals and priorities.
  • Monitored and reported on project status, milestones, and key performance indicators (KPIs) to senior leadership including the Chief Operating Officer.
  • Managed project scope, requirements, and change requests, and ensured that project deliverables met quality standards and client expectations and 0% schedule slippage.
  • Facilitated effective communication and collaboration among project team members, and promoted a culture of accountability, transparency, and continuous improvement.
  • Ensured compliance with relevant regulations, standards, and industry best practices, and maintained governance frameworks to ensure project integrity and security.

As a Product Owner

  • Defined the product vision, organized and prioritized the backlog according to business value, engaged stakeholders for requirement gathering and feedback, and closely collaborated with the development team to ensure feature implementation success and deliver maximum value.

Roles

  • Program Manager, 03/01/2023, Present, McGraw-Hill, Data Center Exit
  • Program Manager, 01/01/2021, 03/01/2023, McGraw-Hill, Global Permissions System
  • Product Owner, 03/01/2020, 01/01/2021, McGraw-Hill, Robotic Process Automation
  • Product Owner, 11/01/2016, 03/01/2020, McGraw-Hill, Digital Asset Library
  • Technical Solution Lead and Domain SME, 03/01/2013, 11/01/2016, McGraw-Hill, Advanced Royalty
  • Technical Lead, 12/01/2010, 03/01/2013, McGraw-Hill, 1STEP
  • Developer, 12/01/2008, 12/01/2010, McGraw-Hill, 1STEP
  • Developer, 09/01/2006, 11/01/2008, Citi Bank, Citi Cards Application

Emp Id

191989

Timeline

Program Manager

TATA Consultancy Services
03.2023 - Current

Program Manager

TATA Consultancy Services
01.2021 - 03.2023

Product Owner

TATA Consultancy Services
03.2020 - 01.2021

Product Owner

TATA Consultancy Services
11.2016 - 03.2020

Technical Solution Lead and Domain SME

TATA Consultancy Services
03.2013 - 11.2016

Technical Lead

TATA Consultancy Services
12.2010 - 03.2013

Developer

McGraw-Hill
12.2008 - 12.2010

Developer

Citi Bank
09.2006 - 11.2008

Shuvendu Pusti