Highly experienced Program Manager with 17+ years of extensive expertise. Proven track record of successfully managing multimillion-dollar projects and programs, driving international cross-functional teams to deliver high-quality solutions on time and within budget. Proficient in fostering communication across diverse teams and driving innovative solutions to meet business objectives.
Overview
18
18
years of professional experience
Work History
Program Manager
TATA Consultancy Services
03.2023 - Current
Data Center Exit Program, McGraw-Hill
Program Objective: Helping client to migrate all on-prem applications and IT infrastructure from existing data center to suitable cloud platforms and enable them to shut down the DC
Led Data Center Exit program comprehensively, overseeing migration strategy finalization through to go-live, maintaining strict adherence to timelines and budgets
Collaborated extensively with diverse stakeholders to comprehensively assess the application landscape, finalize cloud migration strategies, and meticulously identify potential risks, ensuring informed decision-making and risk mitigation
Spearheaded project timeline and resource planning for 60+ critical cloud migration initiatives, encompassing a spectrum of network and security appliances, databases, and mission-critical finance applications, effectively ensuring seamless execution and delivery
Facilitated effective and timely coordination among various client teams and external vendors across 4 different geographies, fostering a harmonious and productive working environment conducive to project success
Maintained a steadfast commitment to project execution timelines, ensuring strict adherence to organizational policies, procedures, and quality standards, thereby guaranteeing the delivery of high-quality outcomes within predetermined parameters
Proactively identified and mitigated risks and issues throughout the project lifecycle, orchestrating troubleshooting calls and engaging subject matter experts as needed to swiftly resolve challenges and maintain project momentum
Developed meticulously detailed hour-by-hour cutover plans for transitioning to the cloud and flawlessly executed the cutover according to plan, ensuring minimal disruption and maximum efficiency
Provided timely and comprehensive reporting to the leadership team, including up to the level of COO, offering clear insights into project progress and performance
Exercised strong leadership and mentorship, providing guidance and direction to project team members, fostering a collaborative and high-performing environment conducive to achieving project objectives with excellence
Acted as the primary liaison between application teams, vendor partners, solution engineering, and IT infrastructure teams, ensuring seamless coordination and alignment of project objectives.
Program Manager
TATA Consultancy Services
01.2021 - 03.2023
Global Permissions System, McGraw-Hill
Program Objective: Develop a centralized permission management system to manage procurement and permissions for digital assets.
Developed and executed strategic plans for the program (worth $2M+), aligned with organizational goals and priorities
Defined delivery milestones and phases for the program based on priorities and complexities
Established effective communication channels to manage stakeholder expectations and ensure alignment with project goals
Responsible for effective resource management and maintaining project schedules, timelines, and milestones
Proactively identified risks and mitigated them, creating contingency plans to ensure timely delivery
Developed and managed project budgets, tracking expenses and resource utilization to ensure cost-effective project delivery
Managed project scope, requirements, and change requests, assessing impacts and communicating changes to stakeholders to maintain project alignment and minimize disruptions
Provided regular project status updates and reports to project stakeholders, including senior management, ensuring transparency and accountability.
Product Owner
TATA Consultancy Services
03.2020 - 01.2021
Robotic Process Automation, McGraw-Hill
Collaborating with diverse business units to gather RPA use case requirements.
Analyzing business requirements, processes, and systems to pinpoint RPA automation opportunities.
Conducting ROI calculations to demonstrate automation value.
Establishing and managing the product roadmap and product backlog.
Define Acceptance Criteria for the stories.
Arrange and optimize product backlog.
Responsible for planning and facilitating standard meetings, including backlog grooming, sprint planning, sprint retrospectives, sprint reviews, daily stand-ups, and PI planning.
Remove impediments for the blocked or stalled stories.
Serving as the liaison among business stakeholders, development teams, and other relevant parties to ensure RPA initiatives align with organizational goals.
Product Owner
TATA Consultancy Services
11.2016 - 03.2020
Digital Asset Library, McGraw-Hill
Maintaining and prioritizing the product backlog, which is a dynamic list of all features, enhancements, and fixes required for the product
Working closely with stakeholders to gather requirements and feedback and then prioritize items based on business value, risk, and dependencies
Breaking down requirements into user stories of manageable size of work that can be implemented by the development team
Defining acceptance criteria for user stories to ensure that the development team understands what constitutes a successful implementation
Backlog grooming and prioritization
Participate in sprint planning meetings to discuss the prioritized items from the product backlog
Execute the project in Agile methodology and ensure high-quality and timely delivery
Act as the primary point of contact for stakeholders, to keep them informed about the progress of the product and gather feedback.
Technical Solution Lead and Domain SME
TATA Consultancy Services
03.2013 - 11.2016
Advanced Royalty, McGraw-Hill
Requirement analysis, feasibility study, and solution design
Performance tuning and data analysis
Coordination with business leads to finalize requirements and accordingly define the technical solution
Carry out POCs to prove concepts
Data migration from legacy systems.
Technical Lead
TATA Consultancy Services
12.2010 - 03.2013
1Step, McGraw-Hill
Leading the technical team managing the 1STEP system
Responsible for system health and performance
System enhancements as per business needs
Upscaling the system to keep aligned with the latest framework to ensure the highest performance, scalability, and security.
Developer
McGraw-Hill
12.2008 - 12.2010
Developer
Citi Bank
09.2006 - 11.2008
Education
Skills
Program and Project Management
Product Owner
Professional Scrum Master (PSM) certified
Cross-Functional Team Leadership
Strategic Planning and Execution
Risk Management and Mitigation
Stakeholder Management and Communication
Budgeting and Financial Management
Change Management
Process Improvement and Optimization
Innovation and Technology Adoption
Compliance and Governance
Job Summary
As a Program Manager
Led and managed cross-functional teams to deliver IT programs and projects, including software development, infrastructure upgrades, and technology implementations (worth $5M+).
Developed and maintained 60+ concurrent project plans, schedules, and budgets, and ensured adherence to project timelines and financial targets.
Identified and mitigated project risks and issues and developed contingency plans to ensure project success.
Established and maintained strong relationships with key stakeholders, including clients, senior management, and team members, to ensure alignment on project goals and priorities.
Monitored and reported on project status, milestones, and key performance indicators (KPIs) to senior leadership including the Chief Operating Officer.
Managed project scope, requirements, and change requests, and ensured that project deliverables met quality standards and client expectations and 0% schedule slippage.
Facilitated effective communication and collaboration among project team members, and promoted a culture of accountability, transparency, and continuous improvement.
Ensured compliance with relevant regulations, standards, and industry best practices, and maintained governance frameworks to ensure project integrity and security.
As a Product Owner
Defined the product vision, organized and prioritized the backlog according to business value, engaged stakeholders for requirement gathering and feedback, and closely collaborated with the development team to ensure feature implementation success and deliver maximum value.
Roles
Program Manager, 03/01/2023, Present, McGraw-Hill, Data Center Exit
Program Manager, 01/01/2021, 03/01/2023, McGraw-Hill, Global Permissions System
Product Owner, 03/01/2020, 01/01/2021, McGraw-Hill, Robotic Process Automation
Product Owner, 11/01/2016, 03/01/2020, McGraw-Hill, Digital Asset Library
Technical Solution Lead and Domain SME, 03/01/2013, 11/01/2016, McGraw-Hill, Advanced Royalty
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services