Shams Shumin
Warren
Summary
Results-oriented business management student and experienced operations leader with 3+ years in customer service and project coordination. Proven track record managing onboarding processes, leading cross-functional teams, and driving seamless day-to-day operations. Skilled in Microsoft Office Suite, conflict resolution, and stakeholder communication. Seeking to apply project coordination and customer relationship expertise to support deployment and onboarding initiatives.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager II
Kura Sushi
01.2024 - Current
- Oversee onboarding and training for 25+ employees; coordinate role-specific training schedules and cross-train kitchen and floor staff to ensure operational readiness.
- Manage day-to-day restaurant operations including scheduling, food safety compliance, and adherence to standard operating procedures across BOH and FOH.
- Serve as primary point of contact for staff concerns and customer escalations, resolving issues with professionalism and maintaining high satisfaction standards.
- Supported neighboring locations with operational stabilization, deploying process improvements and training protocols across multiple sites.
- Utilized Microsoft Office Suite to track schedules, communicate operational updates, and document staff performance and compliance records.
Project Manager & Community Coordinator
Ideal Islamic Center
11.2020 - Current
- Coordinated end-to-end planning and execution of community events and service programs, managing timelines, logistics, and stakeholder communication.
- Served as the primary liaison for community member inquiries, providing responsive support and resolving concerns with empathy and professionalism.
- Collaborated with cross-functional volunteer teams to maintain efficient office and program operations, promoting a positive, mission-driven environment.
- Developed and presented project updates to organizational leadership, ensuring alignment on objectives and progress.
Assistant Manager
Little Caesars
01.2020 - 03.2023
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Trained and mentored new team members on best practices and operational procedures.
- Implemented promotional strategies that enhanced customer engagement and sales performance.
- Monitored food safety standards to ensure compliance with health regulations.
Education
Bachelor of Business Administration - Business Operations Management
Southern New Hampshire University
01-2028
Skills
- Project Coordination & Customer Onboarding
- End-to-end project ownership: planning, task management, go-live support, and post-deployment follow-up
- Customer onboarding coordination: application approvals, scheduling, training material delivery, and system provisioning support
- Conflict resolution and escalation management; strong interpersonal and relationship-building skills
- Technical & Administrative
- Microsoft Office Suite (Certified): Outlook, Excel, Word, PowerPoint
- Proficient in scheduling, task tracking, and operational documentation
- ServSafe Certified StateFoodSafety Manager Certified
Affiliations
- President | Muslim Youth Association of Michigan (MYAM) – Warren Division | Ongoing
- Lead diverse teams in organizing events and presentations that promote youth engagement and community service.
- Foster an inclusive, collaborative environment and independently drive initiatives from planning through execution.
Timeline
Assistant Store Manager II
Kura Sushi
01.2024 - Current
Project Manager & Community Coordinator
Ideal Islamic Center
11.2020 - Current
Assistant Manager
Little Caesars
01.2020 - 03.2023
Bachelor of Business Administration - Business Operations Management
Southern New Hampshire University