Shwanda Trainor
Denton,USA
Summary
25 years of experience in healthcare settings, excelling in patient registration, medical records, insurance verification and healthcare administration. Demonstrates a supportive approach in optimizing and enhancing patient satisfaction through advanced skills in medical terminology and Hippa Compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Support Assistant
North Texas VA
Dallas, TX
06.2024 - Current
- Assists veterans setting up Secure messaging, answering leaf requests for staff, adding and removing veterans and staff to teams. Helping veterans set up My Healthy Vet accounts. Answering phones assisting veterans with updating information.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
- Outreach Community resource events as needed
- Applies discernment and sensitivity when performing required tasks, resolving issues accurately and timely.
- Assists with PATS -R
- Back-up time keeper for my service
- Safety person for our service
- Medical Records Liaison for our service
- Scheduling Consults for Telehealth
- Shows courtesy, respect, and a positive attitude towards patients, co-workers and the public at all times.
Telehealth Clinical Technician
North Texas VA Hospital
Denton, TX
06.2022 - 06.2024
- Taking Retinal Imaging for Diabetic patients
- Assisting patients in training for DME
- Training patients how to use walkers, cane, wheelchairs. Provided compassionate assistance to patients during DME training, ensuring they gained confidence in mobility aids for improved independence.
Administrative Assistant
Denton VA Outpatient Clinic
Denton, TX
08.2019 - 06.2022
- Answers a high volume of phone calls
- Checks in patients for appointments, able to schedule for multiple providers.
- Coping, faxing and scanning information into charts as needed
- Obtains release of information from patients as requested
- Schedules appointments for patients
- Performs pre-appointment calls to ensure they are kept
- Registering patients into the VA system and ensuring all information is accurate
- Submits medication request into computer to providers and messages to the nurse
- Assist my PACT team as requested
- Performs other position related duties as assigned
- Assists in lab, collecting specimens, drawing blood
- Able to work well with veterans.
- Keeping the supplies stocked and help assist with ordering when needed.
- Awesome customer service with staff and veterans and families.
- Familiar with VA policies and procedures as well as the CBOC policies.
- Advanced knowledge of medical terminology.
- Communicates well with others.
Administrative Assistant
Houma VA Outpatient Clinic
Houma, LA
09.2017 - 07.2019
- Answers a high volume of phone calls
- Checks in patients for appointments
- Coping, faxing and scanning information into charts as needed
- Obtains release of information from patients as requested
- Schedules appointments for patients
- Performs pre-appointment calls to ensure they are kept
- Registering patients into the VA system and ensuring all information is accurate
- Submits medication request into computer to providers and messages to the nurse
- Assist my PACT team as requested
- Performs other position related duties as assigned
Medical Records Clerk
Maison DeVille Nursing Home
Houma, LA
03.2014 - 05.2016
- Filed patient information in charts and kept charts organized
- Obtained release of information from patients as requested
- Copied, faxed and scanned information as needed
- Tracked doctor visits and telephone orders for accuracy and completion
- Submitted physicians orders electronically into charts
- Responsible for ensuring that all lab requisitions were completed
- Performed other position related duties as assigned
Education
High School Diploma -
Ellender Memorial High School
Houma, LA05.1998
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Unitech Training Academy
Houma, LA04.2017
Skills
- HIPAA
- Call Center Experience
- Scheduling Consults /Appointments
- Encounters
- Insurance Verification
- Medical Office Experience (10 years)
- Medical Terminology
- Customer Service
- Medical Records
Certification
- Pharmacy Technician Trainee License
- June 2025 to June 2027
Languages
English
Full Professional
Timeline
Program Support Assistant
North Texas VA
06.2024 - Current
Telehealth Clinical Technician
North Texas VA Hospital
06.2022 - 06.2024
Administrative Assistant
Denton VA Outpatient Clinic
08.2019 - 06.2022
Administrative Assistant
Houma VA Outpatient Clinic
09.2017 - 07.2019
Medical Records Clerk
Maison DeVille Nursing Home
03.2014 - 05.2016
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Unitech Training Academy
High School Diploma -
Ellender Memorial High School