Shweta Bhetwal
Gainesville,Virginia
Summary
Dedicated professional with strong customer service skills, experienced in retail operations and inventory management. Committed to enhancing customer satisfaction and maintaining high-quality standards.
Overview
17
17
years of professional experience
Work History
Store Manager
7Eleven
Berryville, Virginia
01.2013 - Current
- Supervised daily operations and staff performance in a busy convenience store environment.
- Managed inventory levels to ensure optimal product availability and enhance customer satisfaction.
- Trained new employees on store policies and customer service standards to foster a knowledgeable team.
- Implemented cash handling procedures to maintain financial accuracy and security.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Monitored compliance with health and safety regulations in all store operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to maintain high company standards and ensure product quality.
Sales Associate
7Eleven
Manassas, Virginia
12.2009 - 10.2012
- Greeted customers warmly and delivered exceptional service to foster positive shopping atmosphere.
- Assisted customers with purchases and offered tailored product recommendations to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register and processed customer transactions accurately, ensuring smooth checkout process.
- Maintained cleanliness and organization of store displays and shelves.
- Restocked inventory items to ensure optimal product availability.
- Implemented promotional displays to increase product visibility in store.
Sales Associate
Perfume Outlet
Houston, Texas
02.2009 - 11.2009
- Assisted customers with purchases, enhancing shopping experience through tailored product recommendations.
- Operated cash register and processed customer transactions efficiently.
- Restocked inventory items, ensuring product availability and enhancing customer satisfaction.
- Maintained cleanliness and organization of store displays and shelves, supporting an inviting shopping environment.
Education
Some College (No Degree) - Human Biology
Lewis Clark State College
IdahoSome College (No Degree) - Human Biology
Houston Community College
Houston, TXSome College (No Degree) - Respiratory Therapy
Northern Virginia Community College
Annandale, VASkills
- Retail operations management
- Inventory management
- Quality control
- Cash handling
- Staff training and development
- Customer service
- Customer complaint resolution
- Customer relationship management
Languages
English
Full Professional
Spanish
Limited
Hindi
Professional
Nepali
Full Professional
Timeline
Store Manager
7Eleven
01.2013 - Current
Sales Associate
7Eleven
12.2009 - 10.2012
Sales Associate
Perfume Outlet
02.2009 - 11.2009
Some College (No Degree) - Human Biology
Lewis Clark State College
Some College (No Degree) - Human Biology
Houston Community College
Some College (No Degree) - Respiratory Therapy
Northern Virginia Community College