Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shweta Shah

Glen Allen,VA

Summary

Dynamic and results-driven professional with 4 years at VLCC Institute, excelling in customer service and sales support. Proven ability to enhance customer satisfaction and manage multiple projects efficiently. Skilled in Microsoft Office and adept at maintaining organized records, ensuring timely completion of tasks while fostering strong client relationships.

Overview

17
17
years of professional experience

Work History

Teller Retail Banker

Woodforest National Bank
Glen Allen, VA
03.2025 - Current
  • Provided exceptional customer service while accurately processing routine transactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Processed wire transfers for customers both domestically and internationally.
  • Explained account information to customers in detail as needed.
  • Built and maintained client relationships through quality, personalized interactions.

Receptionist Cum Sales Executive

VLCC Institute
Vadodara, India
06.2016 - 08.2019
  • Achieved rapid results through practical measures over four years in sales.
  • Demonstrated leadership abilities by guiding teams toward performance goals.

Administrative

Parth Concept School
Vadodara, India
06.2011 - 04.2016
  • Managed administrative tasks and coordinated meetings with high efficiency for four years.
  • Scheduled appointments to optimize time management and resource allocation.
  • Handled multiple projects simultaneously, ensuring timely completion of all deliverables.
  • Maintained accurate records to support operational effectiveness.

Teller

India Info Line
Vadodara, India
04.2009 - 03.2011
  • Delivered exceptional customer service while serving as bank teller for two years.
  • Achieved significant increases in customer satisfaction through effective communication.
  • Accurately handled large sums of money while maintaining strict compliance with regulations.
  • Resolved customer inquiries swiftly and efficiently, enhancing overall client experience.

Teacher

GSL Public School
Rajpipla, India
04.2008 - 03.2009
  • Facilitated development of basic computer skills and technology concepts among students.
  • Conducted classes in computing, programming, coding, and software applications.
  • Evaluated student performance and provided constructive feedback for skill enhancement.
  • Collaborated with students individually or in small groups to troubleshoot technical issues.

Education

Post-Graduate Certificate - Banking And Finance

M.S.University
Vadodara India
03-2011

Bachelors in commerce - Account and statistic

M.S.University
Vadodara India
03.2008

Skills

  • Customer service
  • Scheduling appointments
  • Data entry
  • Multi-line phone systems
  • Office management
  • Sales support
  • Microsoft Office
  • Adaptability

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Spanish
Elementary

Timeline

Teller Retail Banker

Woodforest National Bank
03.2025 - Current

Receptionist Cum Sales Executive

VLCC Institute
06.2016 - 08.2019

Administrative

Parth Concept School
06.2011 - 04.2016

Teller

India Info Line
04.2009 - 03.2011

Teacher

GSL Public School
04.2008 - 03.2009

Post-Graduate Certificate - Banking And Finance

M.S.University

Bachelors in commerce - Account and statistic

M.S.University

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