Shweta Shah
Glen Allen,VA
Summary
Results-oriented professional with extensive experience at Woodforest National Bank, specializing in cash handling and customer service. Demonstrated ability to enhance sales opportunities while ensuring compliance with regulations. Skilled in building strong client relationships and managing financial transactions efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Teller Banker II
Woodforest National Bank
Glen Allen, VA
03.2025 - Current
- Maintained a neat appearance of the store front area including product displays, signage.
- Explained various products and services offered by the bank in order to increase sales opportunities.
- Adhered to financial services security and audit procedures.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Utilized computer system to look up account information when needed.
- Answered incoming calls from customers seeking assistance with their accounts.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Provided excellent customer service by listening attentively to customers' needs, addressing inquiries promptly and efficiently.
Yoga Instructor
ACAC Fitness & Wellness Center
Glen Allen, VA
10.2024 - Current
- Monitored class progression to ensure safety standards were met.
- Developed a variety of classes based on the needs of the participants.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Kept up-to-date with advances in yoga technology by attending trainings, workshops, conferences regularly.
- Demonstrated postures using correct body mechanics and anatomical terminology.
- Educated participants about anatomy, physiology, philosophy and lifestyle related topics.
Assistant Store Manager
Tropical Smoothie Café
Glen Allen, VA
03.2024 - 03.2025
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Store Manager
El Famoso
Glen Allen, VA
10.2023 - 03.2024
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
Yoga Instructor
Yoganiketan
Vadodara, Gujarat
06.2018 - 08.2023
- Maintained accurate records of student attendance, contact information, health history forms.
- Developed a variety of classes based on the needs of the participants.
- Instructed private sessions for individuals looking for personalized attention or rehabilitation from injury and illness.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Encouraged students to challenge themselves while maintaining safe boundaries.
Teller
India Info Line
Vadodara, Gujarat
04.2011 - 03.2014
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Assisted customers in opening new accounts and completing required paperwork.
- Cross-sold additional bank products when applicable to meet customer needs.
- Continuously updated knowledge about banking products, services, policies and regulations.
Education
BBA - Banking & Business Finance
M.S.University
Vadodara06-2011
BBA - Commerce
M.S.University
Vadodara03-2008
High School Diploma -
Government School
Rajpipla04-2005
Skills
- Cash handling
- Account management
- Financial transactions
- Customer service
- Sales techniques
- Regulatory compliance
- Communication skills
Certification
- Certified in Banking and Business Finance.
- 500 YTTC Certified.
- RPYT Certified.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Retail Teller Banker II
Woodforest National Bank
03.2025 - Current
Yoga Instructor
ACAC Fitness & Wellness Center
10.2024 - Current
Assistant Store Manager
Tropical Smoothie Café
03.2024 - 03.2025
Store Manager
El Famoso
10.2023 - 03.2024
Yoga Instructor
Yoganiketan
06.2018 - 08.2023
Teller
India Info Line
04.2011 - 03.2014
BBA - Banking & Business Finance
M.S.University
BBA - Commerce
M.S.University
High School Diploma -
Government School
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