Shyanitta Gates
Union City,United States
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
FOH Manager
Old Lady Gang Southern Cuisine
05.2023 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Restaurant Manager
Nancy’s Chicago Pizza
03.2020 - 04.2023
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Store Manager
Wrap-a-lot
01.2019 - 03.2020
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
- Completed point of sale opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Restaurant Server
Nancy’s Chicago Pizza
10.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted new customers, discussed specials, and took drink orders.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
Education
GED -
West Georgia Technical College
La Grange, GA05.2012
Skills
- Food Service Background
- Full Service Restaurant Background
- Complaint Resolution
- Organization and Prioritization
- Staff Supervision
- Shift Management
- Schedule Crew Members
- Food and Beverage Orders
Timeline
FOH Manager
Old Lady Gang Southern Cuisine
05.2023 - Current
Restaurant Manager
Nancy’s Chicago Pizza
03.2020 - 04.2023
Store Manager
Wrap-a-lot
01.2019 - 03.2020
Restaurant Server
Nancy’s Chicago Pizza
10.2016 - 05.2018
GED -
West Georgia Technical College
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