Shya Gates

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Manage staff scheduling , shift assignments and labor costs.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Hire , train and supervise restaurant staff
• Handle customer complaints and resolve issues to maintain a positive dinning experience.
• Monitor restaurant revenue, expenses and profitability

Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained a clean and organized work environment for optimal efficiency and professionalism.
• Trained new POS associates, ensuring they fully understood company policies and procedures.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.

• Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Managed staff schedules and maintained adequate coverage for all shifts.