ShyAirus Brown
Rochester,NY
Summary
Proven track record in customer service and data entry, notably at Transworld Systems Inc., where I excelled in managing high-stress situations and resolving customer complaints, significantly enhancing loyalty. Skilled in Microsoft Excel and active listening, I consistently deliver results, evidenced by improved efficiency and compliance in healthcare settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed payments, evaluated billing records, reactivated suspended accounts.
- Facilitated payment arrangements to ensure timely resolutions of outstanding balances
Benefit Coordinator (Temporary Contract)
Maximus (Remote)
10.2023 - 12.2023
- Accessed and managed customer information using databases eMedNY and NYSOH Back Office.
- Ensured compliance with health Insurance policies and eligibility requirements.
- Supported health insurance and renewals through NY State of Health ( NYSOH).
- Collaborated with teams to deliver efficient and confidential services.
Administrative Assistant
Eyes Wyde Shut
12.2021 - 11.2022
- Prepared, organized and reviewed legal documents for accuracy and completeness.
- Managed calendars, coordinated meetings and arranged travel logistics.
- Conducted research and drafted professional legal communications.
Administrative Assistant
AMI Expeditionary Healthcare
05.2021 - 12.2021
- Registered and assisted clients at various COVID-19 testing sites, ensuring accuracy in documentation.
- Supported RN's with clerical duties and patient information management.
- Expedited processing times for test results with quick, efficient, and precise data entry techniques.
- Contributed to public health safety initiatives by efficiently managing and updating critical information on vaccination rates and distribution efforts.
Medical Receptionist
Favorite Staffing
01.2021 - 05.2021
- Registered patients for Covid-19 vaccines using the Calvax system.
- Scanned and managed documents ensuring compliance with healthcare regulations.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Volunteer
Esther's Haven House
05.2018 - 08.2019
- Assisted in planning and organizing community fundraising events.
- Supported intake process for individuals experiencing homelessness
- Used strong interpersonal communication skills to convey information to others.
Education
Master Of Forensic Psychology - Forensic Psychology
Arizona State University
Tempe, AZBachelor Of Science - Criminal Justice
SUNY, Brockport
Brockport, NY05.2020
Skills
- Customer service
- Data entry
- Excel formulas and data analysis
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Transworld Systems Inc.
10.2024 - Current
Benefit Coordinator (Temporary Contract)
Maximus (Remote)
10.2023 - 12.2023
Administrative Assistant
Eyes Wyde Shut
12.2021 - 11.2022
Administrative Assistant
AMI Expeditionary Healthcare
05.2021 - 12.2021
Medical Receptionist
Favorite Staffing
01.2021 - 05.2021
Volunteer
Esther's Haven House
05.2018 - 08.2019
Master Of Forensic Psychology - Forensic Psychology
Arizona State University
Bachelor Of Science - Criminal Justice
SUNY, Brockport
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